Operations Manager

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The Operations Manager, FIU is responsible for managing the daily activity of field investigators and will act as a liaison between investigators and insurance claims staff. Utilizing a combination of designated investigative tools and an understanding of field operations, the individual is expected to review new cases, determine action plan, and oversee the investigative and reporting process to include editing and quality control.

• Performing intensive review of newly assigned cases and formulates a strategy for field investigations
• Selecting and scheduling appropriate investigators based on investigative requirements and logistics
• Communicating with Digital Intelligence Unit (DIU) to appropriately interpret desktop findings necessary for quality field results

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An undergraduate degree from an accredited institution of higher learning preferred; minimum of five years’ experience in field investigations and/or management; experience in claims processing preferred; experience in working with multiple departments within the investigative field; or an equivalent combination of education, training, and experience.

• Strong analytical and research skills.
• Familiar with the standard tools and techniques used for field investigations.
• Creative thinking is key, and the individual must be able to solve complex problems.
• Excellent oral and written communication skills.
• Ability to support heavy workload volume and meet deadlines and critical regulatory guidelines.

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

• Physical Wellness:
  Comprehensive medical insurance, dental insurance, vision insurance, life and disability insurance, fertility benefits, wellness resources, and paid sick time.
• Mental Wellness:
  Generous paid time off and holidays, Employee Assistance Program (EAP), and a complimentary Calm app subscription.
• Financial Wellness:
  Immediate vesting in a 401(k) plan;
  Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care:
  Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

Employee Benefits:

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting

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Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

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