Utilities Business Operations Manager

Work Location:

3647 Cortez Road West, Bradenton, Florida 34210

Work Hours:

Monday - Friday, 7:00am - 4:00PM (this can be flexible)

Expected Starting Annual Range: $ - $

This classification performs advanced managerial and administrative activities of considerable difficulty in the management of business operations for the Utilities Department. This work in-eludes
-but is not limited to, analyzing and coordinating complex financial, technology, contractual, and administrative matters. Develops and guides innovative programs in conjunction with the Utilities New Services, Business Systems Support, Warehouse, Meter Services, Communications & Safety, and Utility Records. This position will also be a liaison between the Utilities Department and various other departments including, but not limited to, Communications, Customer Care, Human Resources, Financial Management, and Information Technology.

This position is designated by the Manatee County Board of County Commissioners as serving at the will and pleasure of the County Administrator. Employment in this position is at will and may be terminated at any time, with or without cause or notice, in accordance with applicable federal and state laws. Nothing in this job posting, any application materials, or any related communications shall be construed to create a contract of employment or to limit the County Administrator's authority to terminate the appointment at any time, with or without cause and with or without prior notice, subject only to applicable law.

Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws.

Working Conditions

The work environment may include exposure to high noise levels while performing certain essential job functions. The position requires the ability to lift and move objects weighing up to 50 pounds independently and up to 100 pounds with assistance, with or without reasonable accommodation. Work may involve strenuous physical activity under varying climatic conditions and in both indoor and outdoor environments.  

Importance of being accurate, and decisive within short time frames, and under pressure from internal and external sources.

Essential Functions

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Directs activities and provides leadership and organizational management of the Utilities New Services, Meter Services, Warehouse, Communications & Safety, Business Systems Support, and Utility Records.

Ensures adherence to applicable laws, regulations, rules, policies and procedures, and that goals, objectives and standards are met in a timely and effective manner.

Prepares financial analyses in support of management initiatives and evaluation of policy options, ensuring compliance with County rules and regulations. Directs research, analysis and proposed recommendations to solve complex operational and financial issues.

Oversees New Service operations to ensure quality service, settle customer disputes and direct resolution of conflicts of a complex and difficult nature.

Directs the development of the annual revenue forecast and provides development oversight of Utility rates, fees and charges necessary to meet revenue requirements.

Coordinates with the Communications, Customer Care, Human Resources, Financial Management, and Information Technology Departments to goals and objectives are being met and to ensure regulatory compliance

Oversees the department's business technology systems including department specific databases and GIS and direct ongoing system support functions as well as design and implementation of new technology solutions, and improvements to existing systems.

Personnel responsibilities include preparing performance evaluations for direct reports and establishing section/program goals and objectives, conducting staff meetings, and reviewing performance evaluations for all indirect reports' preparing and reviewing job descriptions and career ladders; interviewing and selecting new hires for direct reports and other supervisory positions in the division, and dealing with employee discipline matters as needed.

Negotiates or participates in negotiation and administration of contracts and agreements related to division projects.

Leads department-wide performance management efforts, including development and maintenance of dashboards, key performance indicators (KPis), benchmarking, and standardized reporting to support executive decision-making and continuous improvement.

Develops, documents, and implements standardized operating procedures (SOPs) across business functions to ensure consistency, efficiency, regulatory compliance, and institutional continuity.

Serves as the Utilities Department's primary liaison for centralized County business functions, including Fiscal Management, Customer Care, Communications, Information…