Donor Services Operations Manager, Site Collections

Donor Services Operations Manager, Fixed Site Collections

Lakewood Ranch - Bradenton, FL 34211

Position Type Full Time Category Management

For more than 77 years, Sun Coast Blood Centers has served as the local community blood bank dedicated to saving lives across Southwest Florida. We are privileged to bring people together to save lives through innovative blood services and therapies. The Operations Manager, Fixed Site Collections plays a critical leadership role in supporting this mission by ensuring safe, efficient, and donor-centered collection operations across our communities.

The Operations Manager, Fixed Site Collections is responsible for the day-to-day operational leadership, staffing, performance, and regulatory compliance of Sun Coast Blood Centers' fixed site donor collection operations. This role provides direct oversight of assigned fixed sites while supporting mobile collection operations as needed to ensure organizational continuity and donor collection goals are achieved.

The Operations Manager partners closely with Donor Services leadership to drive operational efficiency, employee engagement, donor experience, quality outcomes, and continuous improvement initiatives. This position plays a key leadership role in coaching frontline leaders and staff, maintaining compliance with all applicable regulatory standards, and ensuring a safe, productive, and service-focused environment across collection operations.

The Operations Manager is expected to demonstrate strong operational judgment, accountability, adaptability, and leadership presence in a fast-paced healthcare environment while supporting the organization's mission of saving lives through innovative blood services and therapies.

Regular, reliable, and timely attendance is essential to the performance of this position.

Essential Job Functions

• Demonstrates knowledge required to effectively oversee donor collection operations.
• Ensures compliance with all applicable SOPs, policies, and regulatory standards.
• Maintains accuracy, efficiency, and accountability in operational oversight.
• Demonstrates sound judgment and effective decision-making in daily operations.
• Performs effectively in high-pressure or rapidly changing operational situations.
• Identifies operational inefficiencies and supports process improvement initiatives.

• Communicates professionally and effectively with employees, donors, leadership, and community partners.
• Promotes teamwork, accountability, and positive employee engagement.
• Provides timely communication regarding operational updates, staffing needs, and organizational changes.
• Maintains confidentiality in verbal, written, and electronic communications.
• Demonstrates professionalism and conflict resolution skills in challenging situations.

• Participates in ongoing educational and leadership development opportunities.
• Attends required organizational, departmental, and safety meetings.
• Supports employee development, onboarding, training, and competency oversight.
• Serves as a resource and mentor for frontline leadership and staff.

• Demonstrates support for Sun Coast Blood Centers' mission, vision, values, and operational goals.
• Promotes donor-centered service and operational excellence.
• Supports organizational efficiency, stewardship of resources, and continuous improvement efforts.
• Adheres to all organizational policies, safety practices, and compliance standards.

Operational Leadership

• Provide direct operational oversight for assigned fixed site donor collection operations.
• Support mobile collection operations as needed based on staffing or operational demands.
• Ensure adequate staffing coverage and operational readiness across assigned areas.
• Respond to operational issues, call-offs, donor concerns, and staffing challenges in a timely manner.
• Assist with developing staffing plans and operational schedules to support collection goals and donor needs.

Staff Leadership and Accountability

• Supervise, coach, and develop frontline leadership and donor services staff.
• Participate in interviewing, hiring,…