Chief Operating Officer

Job Details

Job Location:

Lakewood Ranch - Bradenton, FL 34211

Position Type:
Full Time

Education Level: Bachelor's in healthcare management

Job Category:
Executive

• Partner with the CEO and Executive Leadership Team to develop and execute organizational strategy.
• Translate strategic priorities into measurable operational objectives.
• Establish performance metrics and accountability standards across operational departments.
• Provide operational updates, recommendations, and performance reporting to executive leadership and the Board of Directors.
• Lead organizational initiatives that support growth, sustainability, and mission advancement.
• Partner with the Chief Executive Officer and Executive Leadership Team to establish organizational priorities, monitor enterprise performance, and ensure execution of strategic objectives across all areas of the organization.
• Lead enterprise-wide operational planning, technology strategy, and organizational transformation initiatives that support long‑term growth and sustainability.

• Direct and oversee all operational functions of the organization, including:
  • Technical Director
  • Director of Donor Outreach and Collections
  • Director of Marketing
  • Director of Recruiting
  • Director of Information Technology
  • Contact Center Manager
  • Facilities & Fleet Manager
  • Other operational leaders as assigned
• Ensure organizational resources, staffing structures, and operational systems are aligned to meet current and future service demands while maintaining operational excellence.
• Lead emergency preparedness, disaster response, and business continuity efforts.
• Monitor operational performance and implement corrective action plans when necessary.
• Provide executive oversight of the organization’s information technology strategy, infrastructure, cybersecurity, telecommunications, and business systems.
• Ensure technology solutions support operational efficiency, regulatory compliance, and organizational growth.
• Partner with department leaders to identify, prioritize, and implement technology initiatives that improve workflows, donor experience, employee productivity, and data integrity.
• Oversee cybersecurity, disaster recovery, data protection, and business continuity planning.
• Champion innovation through emerging technologies, automation, artificial intelligence, and digital transformation initiatives.
• Provide executive oversight of marketing, branding, public relations, and communications strategies to strengthen community awareness, donor engagement, and organizational reputation.
• Ensure marketing initiatives align with organizational growth objectives, donor recruitment strategies, and community partnerships.
• Collaborate with development and operational leaders to support fundraising campaigns, public education initiatives, and strategic outreach efforts.

• Recruit, develop, coach, and retain high‑performing leaders.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Establish succession planning initiatives within operational departments.
• Promote employee engagement and professional development opportunities.
• Conduct performance evaluations and provide ongoing leadership support.

• Develop and oversee operational budgets.
• Monitor expenditures and financial performance.
• Identify opportunities for operational efficiencies and cost containment.
• Collaborate with Finance leadership regarding forecasting, capital planning, and resource allocation.
• Ensure responsible stewardship of organizational assets and resources.
• Evaluate operational investments, capital expenditures, and resource allocation strategies to support long‑term organizational sustainability and growth.
• Develop long‑term technology investment strategies, capital planning, and lifecycle management for organizational technology assets.

• Champion continuous improvement initiatives throughout the organization.
• Utilize operational data and key performance indicators to drive decision‑making.
• Lead process improvement efforts focused on efficiency, quality, donor satisfaction, and employee engagement.
• Oversee…