Assistant Resort Manager

Assistant Manager – Lakewood Ranch, Bradenton, FL

We are looking for an Assistant Manager to join our team at our Lakewood Ranch location in Bradenton, Florida!

• Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety
• Managing resort labor, including creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs
• Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees
• Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company
• Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere
• Fostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, and partnering with regional maintenance crew on any building issues
• Supporting new and current team members with completion of required courses and other training
• Documenting and delivering employee corrective actions and terminations, when necessary
• Maintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
• Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites
• Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern
• Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers
• Performing resort opening and/or closing duties, and other tasks as assigned
• Maintaining 5-day workweeks (Monday–Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to week
• Working onsite at the resort at least 3–4 weekend days per month and on holidays

• One to two years’ experience in a supervisor or management role
• Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees
• Ability to resolve conflict and negotiate with others
• Detail-oriented and focused on results, including a desire to ensure all goals are met or exceeded
• Ability to develop and train staff, build relationships and utilize skills of staff most appropriately
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Comfortable working in front of house and back of house roles within the resort
• Flexibility to resort schedule needs including days, nights, weekends, holidays, and peak times
• Valid driver’s license and working motor vehicle

• High school diploma or GED; or 1–2 years related experience and/or training; or equivalent combination of education and experience
• Prior leadership experience in retail, restaurant, hospitality operations or similar
• Previous experience in animal care or other related fields preferred
• Basic skills with common computer software, including Microsoft Office Suite
• Prior experience with staffing and training preferred

• Complimentary Pet Day Camp – Bring your dog to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with Daily Pay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health, Dental and Vision Insurance

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin