Chief Operating Officer

Job Details

Job Location:

Lakewood Ranch - Bradenton, FL 34211

Position Type:
Full Time

Education Level: Bachelor's in healthcare management

Job Category:
Executive

Strategic Leadership Partner with the CEO and Executive Leadership Team to develop and execute organizational strategy. Translate strategic priorities into measurable operational objectives. Establish performance metrics and accountability standards across operational departments. Provide operational updates, recommendations, and performance reporting to executive leadership and the Board of Directors. Lead organizational initiatives that support growth, sustainability, and mission advancement. Partner with the Chief Executive Officer and Executive Leadership Team to establish organizational priorities, monitor enterprise performance, and ensure execution of strategic objectives across all areas of the organization.

Lead enterprise-wide operational planning, technology strategy, and organizational transformation initiatives that support long-term growth and sustainability.

Direct and oversee all operational functions of the organization, including:

• Technical Director
• Director of Donor Outreach and Collections
• Director of Marketing
• Director of Recruiting
• Director of Information Technology Contact Center Manager
• Facilities & Fleet Manager
• Other operational leaders as assigned

Ensure organizational resources, staffing structures, and operational systems are aligned to meet current and future service demands while maintaining operational excellence. Lead emergency preparedness, disaster response, and business continuity efforts. Monitor operational performance and implement corrective action plans when necessary. Provide executive oversight of the organization's information technology strategy, infrastructure, cybersecurity, telecommunications, and business systems. Ensure technology solutions support operational efficiency, regulatory compliance, and organizational growth.

Oversee cybersecurity, disaster recovery, data protection, and business continuity planning. Champion innovation through emerging technologies, automation, artificial intelligence, and digital transformation initiatives. Provide executive oversight of marketing, branding, public relations, and communications strategies to strengthen community awareness, donor engagement, and organizational reputation. Ensure marketing initiatives align with organizational growth objectives, donor recruitment strategies, and community partnerships. Collaborate with development and operational leaders to support fundraising campaigns, public education initiatives, and strategic outreach efforts.

Recruit, develop, coach, and retain high-performing leaders. Foster a culture of accountability, collaboration, and continuous improvement. Establish succession planning initiatives within operational departments. Promote employee engagement and professional development opportunities. Conduct performance evaluations and provide ongoing leadership support.

Develop and oversee operational budgets. Monitor expenditures and financial performance. Identify opportunities for operational efficiencies and cost containment. Collaborate with Finance leadership regarding forecasting, capital planning, and resource allocation. Ensure responsible stewardship of organizational assets and resources. Evaluate operational investments, capital expenditures, and resource allocation strategies to support long-term organizational sustainability and growth. Develop long-term technology investment strategies, capital planning, and lifecycle management for organizational technology assets.

Champion continuous improvement initiatives throughout the organization. Utilize operational data and key performance indicators to drive decision-making. Lead process improvement efforts focused on efficiency, quality, donor satisfaction, and employee engagement. Oversee enterprise technology implementations, system integrations, artificial intelligence initiatives, and operational improvement projects that enhance organizational performance. Promote a culture of innovation, accountability, and data-driven decision-making throughout the organization.

Ensure compliance with all applicable regulatory, accreditation, and safety requirements. Maintain readiness for inspections, audits, and regulatory reviews. Collaborate with Quality and Compliance leadership to address findings and implement corrective actions. Promote a culture of safety and risk awareness throughout the organization.

Represent Sun Coast Blood Centers within professional organizations, healthcare networks, and…