Manager of Adult Community Services

Manager, Adult Community Services

The Manager, Adult Community Services provides operational and program leadership for assigned adult community-based behavioral health services, including Florida Assertive Community Treatment (FACT) teams and other intensive community-based programs.

This position is responsible for ensuring services are person-centered, recovery-oriented, evidence-based, and delivered in accordance with program, contractual, regulatory, fidelity, and organizational requirements. The Manager provides leadership and support to program supervisors and multidisciplinary teams; monitors access, census, service delivery, productivity, quality, outcomes, financial performance, and program compliance; and works collaboratively with the Director of Adult Community Services and other leaders to strengthen services across the adult community continuum.

The Manager supports programs serving adults with serious mental illness, substance use and co-occurring disorders, complex medical and social needs, and histories of hospitalization, homelessness, criminal justice involvement, or difficulty successfully engaging in traditional outpatient services.

Essential duties and responsibilities include:

• Providing operational and program oversight for assigned Adult Community Services programs, including Florida Assertive Community Treatment (FACT) teams and other intensive community-based behavioral health services.
• Providing leadership, consultation, coaching, and support to program supervisors and multidisciplinary staff to promote effective team functioning, consistent service delivery, and achievement of program expectations.
• Ensuring assigned programs operate in accordance with applicable Florida requirements, contractual expectations, Medicaid requirements, fidelity standards, accreditation requirements, and organizational policies and procedures.
• Supporting FACT teams in maintaining an intensive, multidisciplinary, community-based approach designed to improve psychiatric stability, community functioning, recovery, housing stability, and independence while reducing unnecessary hospitalization, incarceration, and other higher-cost levels of care.
• Monitoring program census, referrals, admissions, discharges, caseloads, service utilization, productivity, payer mix, documentation, staffing, and outcomes and working with program supervisors to address identified barriers or performance concerns.
• Monitoring FACT capacity and census expectations and working proactively with teams, referral sources, and leadership to support appropriate enrollment and utilization of available program capacity.
• Ensuring services are delivered at the frequency, intensity, location, and duration appropriate to individual needs and consistent with applicable program requirements.
• Promoting person-centered treatment and recovery planning that incorporates individual strengths, preferences, natural supports, social drivers of health, housing, employment, physical healthcare, substance use treatment, and other recovery goals.
• Supporting effective interdisciplinary team functioning among psychiatric providers, nursing staff, therapists, case managers, peers, employment specialists, substance use specialists, and other team members as applicable to program design.
• Providing consultation and support for complex cases and assisting supervisors and teams in addressing barriers related to engagement, treatment adherence, housing instability, substance use, hospitalization, criminal justice involvement, and other factors impacting successful community living.
• Supporting appropriate crisis prevention, intervention, safety planning, hospitalization follow-up, discharge planning, and transition of care.
• Promoting assertive outreach…