Client Services Director

Description

Objectives of the position:
As an ambassador of Jesus Christ, the Client Services Director provides oversight and leadership to the center’s non-medical client services and programs, including training and supervising volunteers.

Client Services:

• Director of Client Services should aim to see 5-6 clients weekly.
• Oversee peer counseling and other services provided for clients.
• Maintain and update the referral resources for volunteer and client use.
• Evaluate, select, and maintain needed educational materials and resources for client use with the help of the Executive Director.
• Provide spiritual leadership, discipleship, and support to the volunteers.
• Be available to volunteers for information, questions and assistance with more difficult cases.
• Be flexible for late scheduling on evenings and weekends when needed.

Training

• Successfully develops and performs volunteer training procedures.
• Assist in recruiting, selecting, and interviewing possible volunteers for the ministry.
• Assist in scheduling, developing, and maintain record of volunteer and staff in-service trainings.
• Conduct background and reference checks for volunteers and complete all onboarding activities.

Supervision/Evaluation:

• Assess and evaluate client advocate performances and facilitate yearly evaluations of client advocates.
• Discuss any concerns with Executive Director.

• Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
• Exhibit strong commitment and dedication to the pro-life position and sexual purity.
• Agree with and be willing to uphold the Commitment of Care and Competence, Core Values, Statement of Faith, and policies of the center.
• Have a bachelor's degree, preferably in a helping field, or related experience equivalent.
• Have one year of experience as a volunteer in some ministry capacity.
• Have two years of experience in a helping profession in a position requiring management experience or equivalent.
• Exhibit skill in interpersonal communication, public speaking, and problem solving.

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