Community Manager II

Who We AreBH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennia ls,” and “Best Workplaces for Diversity.”

Powered by innovation and a can-do attitude, BH improves daily, striving to construct asmarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We setour sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of wherewe’ve come and are ready to tackle what’s next. Come join us!

JOB SUMMARY The Community Manager II (CMII) provides on-site leadership and support in all aspects of field-level operations for a large community (up to 600 homes). This includes monitoring, evaluating, and communicating pre and final construction and ongoing operational activities for new or stabilized homes. Responsible for delivering the customer service experience and overseeing and leading, assisting and supporting; rent collections, marketing, leasing, showings, application gathering, move-in experience, resident inquiries, maintenance resolutions, and resident escalations.

Ensures successful management and operations for community, following the guidelines of quality standards, operating objectives, and goals established by Progress Residential. Provides daily leadership and guidance for community and drives performance. Responsible for all aspects of operational property management and leads team with strategic vision to drive profit and loss (P&L) and meet community budgets and goals.

ESSENTIAL FUNCTIONS Oversee and manage full on-site property management staff and operations via collections, vacant home inspections, move ins, home merchandising/marketing, pricing, and customer service/relations.

Ensure and enforce appropriate policies and procedures, while enabling assigned portfolio to function according to quality standards and operating objectives (e.g., home acceptance, punch lists, warranty management, final inspections, etc.)Drive optimal P&L performance while ensuring adherence to the budget via variance reporting.

Manage the customer experience by conducting home cataloguing, move-in inspections, move-in orientations, warm call follow-up and leasing.

Coordination of follow-up with customer requests and service surveys, reviews and implement remediation plans, as required, while ensuring homes/community are/is clean, marketable, and accessible by conducting daily property inspections and light clean-up of grounds and individual vacant homes, ensuring contract services meet expectations.

Manage and participate in incoming/outgoing calls, e-mails, texts, and case tasks, while ensuring professional dialogue and bringing appropriate resolution and closure to all forms of communication.

Effectively manages escalations to demonstrate sufficient efforts to bring to resolution prior to further escalation.

Optimize financial performance for the assigned community/area by achieving leasing, rent, occupancy and lease-up goals (e.g., manage available inventory through timely communication of construction delivery schedules to key stakeholders, etc.)Communicates effectively with central departments and third-party vendors or owners.

Monitor and communicate expense observations to…