Wireless Retail Sales Associate BRADENTON | Cortez Rd W Avg

Job Details

Job Location:

BRADENTON | Cortez Rd W [2

OSE] - Bradenton, FL 34210
Position Type:
Full-Time/Part-Time
Salary Range: $14.00 - $30.00 Hourly

Job Shift: Any
Job Category:
Sales

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships.

They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise.

• Approach with patience, honesty, and empathy.

Become proficient in the use of digital tools designed to enhance interactions and onboarding, and actively demonstrate the following:

• How our ever‑expanding coverage stacks up in customers’ neighborhoods, providing a lightning‑fast LTE network.

• Why plans and services let customers live unlimited, feel the love, stay connected, and go further.

• How we redefine wireless, from device and account inspection to troubleshooting.

Complete training on in‑store experience, new skills and processes, knowledge of systems, and reference resources.

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Identify and handoff small‑business leads.
• Develop strong peer relationships where everyone is accountable for the company’s success.
• Enjoy a good time while providing first‑class customer experience.

• A strong desire to learn, master skills, and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, and provide resolutions to issues.
• Effectiveness at balancing customer experience and performance goals.
• At least 6 months of customer service and/or sales experience, preferably in a retail environment.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Opportunities for career advancement
• Culture of care & excellence
• Discounted T‑Mobile cell‑phone plan
• Health benefits for full‑time employees
• Monthly sales incentive programs, contests, rewards, and more

• Be at least 18 years of age.
• Have a high school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hours) or part‑time (20+ hours) availability.

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace diverse perspectives, backgrounds, and experiences to better serve our communities and enhance the customer and employee experience. We welcome everyone to join our team.