Move In Coordinator

Introduction

At The Summit of Lakewood Ranch, we’re committed to improving the lives of our residents with compassionate care. If you're seeking a career where you can truly make a difference, we’d love to hear from you. We’re looking for individuals who share our dedication to providing excellent care and fostering a warm, family-like environment. Bring your skills to a place where you can grow and make a lasting impact.

The Move In Coordinator performs all administrative duties and provides support for the Sales & Marketing Department within the community. The Move In Coordinator position is responsible for ensuring first and lasting impressions are positive for prospects and families as well as managing the move in process for new residents. The Move In Coordinator also assists with lead management, including the utilization of a lead management system and closing sales.

In addition to exceptional customer service skills, the Move In Coordinator will provide proficiency in office and computer functions and a high degree of accuracy, and organizational aptitude are required.

Full-time benefits include:

• PTO (Paid Time Off) and Holiday Pay:
  Take advantage of paid time off to maintain a healthy work-life balance.
• Daily pay:
  Get paid daily, providing you with financial flexibility and control over your earnings.
• Health/Dental Insurance
• 401K with employer match:
  Plan for your financial future with our 401k program.
• Life Insurance:
  Company paid life insurance
• Short and long-term disability:
  Financial security while you recover from an injury that puts you out of work
• Referral Bonuses:
  Refer qualified candidates and earn rewards
• Tuition Reimbursement:
  Invest in your education with our support
• Employee Assistance Program:
  Connecting our employees with resources for handling personal challenges

• Support the team to meet or exceed budgeted occupancy and revenue.
• Meet or exceed established Key Performance Metrics (KPIs).
• Utilize The ENGAGE Experience sales process for internal and external sales functions.
• Assist with the creation of Strategic Sales and Marketing Trimester Plans with support from the Sales Director, Executive Director, Regional Director of Operations, and Regional Director of Sales.
• Support the effective and successful execution of the Strategic Sales and Marketing Trimester Plans.
• Coordinate with appropriate associates to ensure smooth and successful Sales & Marketing events.
• Appropriately plan and allocate marketing expenditures under the guidance of the Sales Director.
• Audit, reconcile, and process appropriate invoices for payment, ensuring adherence to the Marketing budget.
• Adhere to the GMI Brand Style Guide with utilization and creation of any public-facing materials and press releases.
• Maintain accurate and current marketing materials, supplies, forms, checklists, and move in packets.
• Assist in the completion of move in paperwork for new residents.
• Ensure smooth transition for new residents into their new home by utilizing effective communication and exceptional customer service.
• Assist with maintaining a current Competitive Marketing Analysis (to be updated at least twice each year).
• Assist with maintaining accurate and current information in the lead management system and contact database.
• Close sales by responding promptly and guiding residents, families, and/or advisors with making decisions; provide appropriate referrals and resources.
• Partner with the Sales Director to establish a sales culture within the community.
• Establish a flexible work schedule that supports the demands of the community outside of typical business hours as needed to provide visits, respond to telephone inquiries, give presentations, set appointments with qualified prospects in order to close sales.
• Establish a thorough, working knowledge of base rates and care costs within assigned community and adjust with changes as necessary.
• Maintain resident, associate, and community confidentiality and adhere to Residents Rights.
• Build strong, trusting relationships with community and company associates.
• Contribute to community relationships by demonstrating cooperation and professional conduct with residents,…