Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

• Engage customers with enthusiasm, demonstrating and explaining product features.
• Provide outstanding customer service with all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and process payments in the store.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Maintain detailed sales product knowledge, including competitive information.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.
• Contribute to a fun and competitive environment and help connect products to customers’ everyday lifestyles.

• High School Diploma or equivalent.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.
• Strong communication, critical thinking, problem‑solving, and customer‑focused skills.
• Enthusiastic learner and advocate of technology, products, and services.

• Understand and apply our Operating Principles as guidelines for your work.
• Own the customer experience, think and act with upselling, and promote seamless digital options.
• Work as a team, be open to new ideas, and participate in the Net Promoter System.
• Support a culture of inclusion and do what's right for customers, investors, and communities.

Base pay: $15.00 per hour. Total target compensation (base pay plus targeted commission): $22.69 per hour. Sales positions are eligible for commission; other positions may qualify for bonuses. The following benefits are available: medical, dental, and vision coverage;
Comcast Xfinity courtesy services; discounted tickets to Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 (full‑time); paid time off; 401K savings plan with up to 6% dollar‑to‑dollar matching, and more.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Persuasion
• Professional Integrity Resilience
• Self‑Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

High School Diploma / GED

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later.