Service Technician - Bradenton, Sarasota FL

Patterson Dental Service Technician

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items.

As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People-First.

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Customer Service:
Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

Communication:
Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

Additional functions

• Work Ethic:
  Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson's business conduct and code of ethics and responsibilities.
• Problem Solving
  
  Skills:
  
  Anticipates problems and customer needs and goes beyond training to find answers.
• Interpersonal
  
  Skills:
  
  Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
• Inventory Management:
  Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
• Personal/Vehicle Safety:
  Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.

Required Qualifications

• High school diploma or equivalent
• Mechanical aptitude required
• Possesses strong work ethic and takes ownership of both company and customers goals/objectives
• Focused on understanding, meeting, and exceeding customer expectations
• Ability to thrive in a fast-paced environment
• Requires basic computer skills and/or ability to use smart phone/tablet
• Strong verbal and written communication skills
• Valid driver's license along with good driving record

Prefer…