Service Technician

What You Will Get

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more.
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.

The Service Technician is tasked with addressing all customer-reported issues related to our product by pinpointing root causes and implementing corrective measures. This ensures the product adheres to quality standards and meets customer expectations. Additionally, the Service Technician manages virtual diagnosis, consultation, and problem resolution.

• Maintain an organized service schedule, working closely with plant support, OEMs, dealers, and boat owners.
• Build strong relationships with customers while maintaining a professional and courteous demeanor.
• Ensure excellence in field support through prompt communication and a commitment to continuous improvement.
• Proficiently perform the following manufacturing and repair processes:
• Windshield Glazing (Urethane application)
• Windshield Bonding (Silicone application)
• Both Welded and Mechanical windshield assembly
• Glass polishing to repair defects in glass
• Repair paint defects including preparing the surface and applying paint coverage
• Electrical repairs including fault detection / isolation and replacement of components
• Possess a functional understanding of plant systems like D365 and Salesforce to aid in data collection, investigation, and recordkeeping.
• Ability to read assembly prints, electrical schematics, and process instructions.
• Organization is essential for job preparation, travel planning, record keeping, and navigating to service job sites.
• Root cause defects and identify corrective actions.
• Document lessons learned during service jobs and offer technical feedback and support to customers and plant personnel.
• Ensure compliance with legal and regulatory standards.

• Serve existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, and resolving problems.
• Establish service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance tests.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
• Keep personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Document service and installation actions by completing forms, reports, logs, and records.
• Maintain customer confidence by keeping service information confidential.
• Update job knowledge by participating in educational opportunities and reading professional publications.
• Accomplish operations and organization mission by completing related results as needed.

• Strong communication skills, both verbally and written.
• Customer first mentality.
• Organized and prepared.
• Root Cause Analysis and decision making.
• Ability to manage multiple projects at one time.
• Attention to detail.

This position has no supervisory responsibilities.

• Involves a mix of working indoors at OEMs and dealers, and outdoors at marinas and other boat locations.
• Times of extensive travel by vehicle and plane.
• Prolonged exposure to outdoor weather conditions.
• May entail walking long distances depending on parking location relative to the service site.

Services technician is regularly required to lift parts weighing over 50 lbs, and team lift parts that are significantly heavier. Regular tasks include climbing, maneuvering, crawling, walking, and working overhead. The job is physically demanding and involves the use of various tools and parts. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This is a full‑time position; the hours/days of…