Technician, Commercial

Technician, Commercial

Breezeline – Altoona, PA

Support the growing commercial services sector by installing and troubleshooting Breezeline’s Commercial Hosted Voice (VOIP), enterprise fiber, and small business (SMB) services. Work closely with sales, provisioning, and operations teams to ensure customer satisfaction and service excellence.

• Perform Hosted Voice service installations, including pre‑qualification visits, site surveys, pre‑installations, and installations.
• Install and configure Breezeline Hosted Voice phones/devices, commercial fiber routers, and other CPE.
• Coordinate with Sales and Business Services teams to design and implement hosted phone changes, ensuring minimal disruption to existing customers.
• Troubleshoot and analyze IP voice and data issues, and participate in scheduled maintenance during commercial equipment upgrades.
• Collaborate with the Advanced Services Group during customer system interruptions and device troubles.
• Assist local Technical Operations teams with additional tasks as approved by the Manager of Field Operations.

Associate Degree (A.A.) or equivalent from a two‑year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

• Computer Networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

• Strong knowledge of Windows operating systems and Google Workspace.
• Layer 2/3 networking technology, VLAN, and multicast.
• PBX phone systems and SIP phone experience (desirable).
• Data center environments (desirable).
• Clean cabling and professional installations.

• Adherence to local and federal regulations and company policies.
• Ability to carry, climb, and work from a ladder; occasional outdoor work.
• Ability to differentiate wire sizes/colors, drive company vehicles safely, and operate test equipment.

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long‑ and short‑term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized holidays with additional floating holidays
• Paid Time Off (PTO) program
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Employee Bonus Plan participation
• Cogeco Stock Purchase Plan participation
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Betterhelp Membership
• Linked In Learning subscriptions (select colleagues)

We are committed to diversity and inclusive hiring. If you need accommodations to apply or during the recruitment process, contact  confidentially.