System Technician

Overview

System Technician role at Breezeline

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Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:

CCA).

Location:

Bradford, PA

Location and company information provided for context. If you need accommodations to apply or as part of the recruitment process, please contact

• Predominantly performs preventative and demand maintenance required to restore the HFC/FTTH network to Breezeline performance specifications as related to customer impacting network impairments and/or outages.
• As business needs dictate, may perform proactive maintenance required for the HFC/FTTH network to operate within Breezeline performance specifications.
• Apply knowledge and skills acquired through ongoing training in the areas of Automation, Network, and Fiber.
• Maintains and repairs equipment with the HFC/Fiber distribution system. Monitors WFX, Stratusync, iGlass for information regarding changes to work schedule and One View tickets.
• Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.
• Maintains company truck and other equipment per service requirements and safety guidelines.
• Drives a company vehicle between office and/or home, warehouse, and work sites in a safe and courteous manner, in accordance with laws and company policies.
• Monitors Workforce Express System (WFX) for information about changes to work schedule and current installations.
• Communicates with dispatch for assistance and status on current install or new service requests.
• Consults with supervisor and other technicians for advice and assistance as needed.
• Demonstrates ability to work with minimal supervision, manage ambiguity, and adapt to changing environments.
• Interacts with customers (internal/external) professionally, including escalations and recurring concerns.
• Ensures the quality of services provided to end users meets or exceeds standards and complies with applicable laws and regulations.
• Participates in team meetings and attends job-related training.
• Works on regularly scheduled days as well as unscheduled days and beyond regular hours (including on-call rotation) as needed.
• Uses small hand tools, power tools, and test equipment; works with alarms and low voltage wiring.
• Follows safety procedures and policies.

• 18 years of age
• Demonstrated proficiency in Core Technician skillsets
• Basic Mathematical Skills
• Ability to read design prints
• Valid state driver’s license and a good driving record
• Certifications and licenses as required by state and municipal laws
• Successfully meet (and maintain) additional background check requirements for specialized projects/services
• One year of work experience in a comparable field
• Minimum of one year of direct customer service experience
• PC and Windows software skills
• Stable work history
• Able to work required shifts and overtime (if necessary)
• Spanish proficiency desirable in some locations
• Travel as business needs dictate

• High school degree or GED equivalent preferred; post-high school education a plus

• Ability to carry and use tools and equipment
• Requisite ability to drive motor vehicle
• Adequate ability to distinguish different colors of wire
• Ability to frequently bend, stoop and crawl
• Requisite ability to drive a commercial vehicle (DOT physical required)
• Ability to lift and carry heavy objects and climb ladders
• Occasionally sit and climb ladders/stairs; perform movements and reach in various directions
• Ability to work outdoors and in extreme weather conditions

• Competitive…