Smart Metering Support Team Leader

Company description:
Water Utility Company based in Yorkshire region of England.

Job description:

Smart Metering Support Team Leader Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
We offer a competitive salary, depending on experience £32,731 - £40,652 Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Smart Metering Support Team Leader progression plan 25 days annual leave plus bank holidays plus an extra wellness day! Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more!

Location:

This role will initially be based in Bradford but were moving our office to Leeds Valley Park in summer 2026, so youll be based there in the future Work type:
Permanent. 37 hours per week, Monday Friday. We have an exciting opportunity for a Smart Metering Support Team Leader to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators. We are excited to introduce a new role at Yorkshire Water:
Smart Metering Team Manager. This position is pivotal in overseeing a team of Data Administrators who support the successful delivery of our Smart Metering programme. You will work closely with service providers to ensure smooth meter installations, manage operational responses, and handle customer service enquiries. A key responsibility will be leading the resolution of cannot do cases from attempted installations, ensuring backlogs are minimized and resources are effectively balanced.

Additionally, you will collaborate with the wider business to address installation-related queries and complaints, driving efficiency and customer satisfaction across the programme. Where you fit in:
As our Smart Metering Support Team Leader you will Lead and manage a growing team of Smart Metering Data Administrators, fostering an engaged, high-performing culture using the PeX framework. Set clear targets and objectives for the team to align with the overall Smart Metering programme goals. Collaborate with service partners and internal business functions to implement processes that support successful smart meter installations.

Act as the Smart Metering programme representative for operational complaints, ensuring timely and effective resolution. Take accountability for resolving failed smart meter exchanges by working closely with service partners to minimise delays and backlogs. Drive team development through coaching, training, and upskilling to ensure competence and effectiveness in daily tasks. Monitor and report on team performance, intervening when necessary to keep delivery on track and maintain high standards.

Create a safe, collaborative working environment that prioritises customer needs while balancing operational and service requirements. What skills & qualifications you will need:

Experience of managing and developing a team Knowledge of Smart Metering Strong Analytical skills

Experience of delivering excellent service for customers through a team The ability and experience to communicate with key stakeholders at all levels within the organisation and externally Ability to practically and pragmatically assess risks and benefits within your role Excellent prioritisation skills and the ability to effectively manage your own and others workloads. Commitment to delivering challenging performance targets safely and efficiently Full driving licence You will also benefit from having:
Strong IT skills Knowledge of MS BI

Experience of performance management in teams Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible…