Waste Resolution Jetting Technician

Waste Resolution Jetting Technician (Requires Cat C licence)
Benefits

• Competitive salary from £31,927 to £39,909, depending on experience, based on working a 40 hour week 4 days on 4 days off.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Waste Resolution Jetting Technician progression plan.
• 25 days annual leave plus bank holidays - plus an extra wellness day! days in lieu of working bank holidays.
• Life assurance cover of 4 times pensionable salary.
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

We have an opportunity for a Waste Resolution Jetting Technician to work across Bradford and surrounding areas in West Yorkshire where you will join our Customer Field Services department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

These are permanent opportunities, working four days on and then four days off which will include late, early and weekend work. You will need a full valid driving licence in addition to a LGV category C and ideally a DCPC qualification (no more than 6 points).

As our Waste Resolution Jetting Technician, you will be part of a two-person team working within a geographical team to improve customer service and sewer system performance. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.

Delivering a first time fix / same day solution to customer and environmental problems and delivering the asset plan for sewer maintenance to eliminate escapes. You will ensure Health & Safety working practices and procedures are always complied with.

The Waste Resolution Jetting Technician will be primarily responding to Internal Flooding and Restricted Toilet Use (RTU) customer problems to resolve the immediate cause and to complete a thorough investigation to resolve the root cause and achieve a first-time fix / same day solution, this will include the use of IT systems to collate information and relay accurate feedback including plans and photographs.

The Waste Resolution Jetting Technician will safely, proactively, and reactively maintain the sewers to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the sewers and to ensure no repeats take place.

You will work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

• Full valid driving licence in addition to a LGV category C, ideally with DCPC driving licence and digi card (no more than 6 points).
• Operating a high-pressure jetting and vaccumation vehicle and carrying out a range of manual handling duties including heavy lifting of manhole covers and operating heavy equipment involving high pressure water jetting systems and sewer cameras.
• Strong health & safety background and competent in the use of IT systems, pro-active attitude and ownership.
• Previous experience in a customer-service related role with face-to-face communication with customers.
• Ability to think through problems and work with others to solve them, finding faults and diagnosing the root cause of an issue.
• Excellent communication skills, ability to capture, evidence and feedback information, influence outcomes and make decisions.
• Excellent interpersonal skills and comfortable liaising with operational teams, customers, and stakeholders.
• Flexible attitude to work, covering a variety of rotas in the role to cover our working window.
• Ability to work within confined spaces, pass strict medical criteria including BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety.

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