Teller, Customer Service​/HelpDesk

Federated Bank Job:
Teller Status:
Full Time, Non-Exempt Work Locations:
Bradley

Schedule:

Monday-Friday, daytime shifts plus rotating Saturday mornings. Branch hours vary by location.

Benefits: 401(k) match, Paid Holidays, Vacation, Sick/Personal days, medical, dental, vision insurance, $100 logo apparel gift card, and more.

Tellers are often the first point of interaction for customers, making this role arguably the most important in the bank. If you enjoy people, are naturally friendly, have a positive attitude, and enjoy detailed work, this position may be for you. As members of the front-line customer service team, Tellers must build relationships with customers through active listening and offer solutions to their needs using appropriate bank products or referrals to other bank personnel.

Primary Duties:

Debits and credits to customer accounts via computer and examines for endorsements, receiving proper identification.

Answer basic customer inquiries regarding interest rates, service charges, and account histories, and refer customers to the proper department for issues that cannot be resolved at the teller line.

Identify counterfeit currency.

Accepts loan payments, verifies payment amount, accounts to apply to, & issue receipts as needed.

Admits customers to safe deposit box vault and assists with entry to their box(es).Maintain appropriate logs: cashier’s checks, cash, money orders, CTR’s and, etc.

Cross-sell bank products and services.

Complete all training required by management and comply with all bank policies and procedures.

Comply with BSA/AML training and report any suspicious activity to the BSA officer.

Perform other duties as assigned to support branch operations.

Qualifications:

Bilingual communication skills required; ability to speak, read, and write fluently in both English and Spanish preferred/required to effectively serve customers and support team communication.

High school diploma or equivalent required.

Reliable transportation required.

Desire to learn new technologies as well as influence, educate, and connect customers to technology.

Excellent communication, strong attention to detail, and accuracy required.

Must demonstrate ability to make personal connections, engage customers, and remain courteous and professional in a team environment.

High level of integrity and commitment to maintaining confidentiality required.

Experience:

Customer service:
Minimum 1 year Required (e.g. Retail, Sales, Financial Services)
Cash handling:
Previous experience Preferred Banking:
Previous experience Preferred Minimum 1 year office setting experience required.
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