Teller, Customer Service​/HelpDesk

Job Details

Level: Entry

Job Location:

Bradley Branch - Bradley, IL 60915

Position Type:
Part Time

Salary Range: $16.00 - $18.00 per Hour

Travel Percentage:
Negligible

Employer:

Federated Bank

Teller

Part-Time, Hourly, Non-Exempt

10-25 hours per week M-F, rotating Saturday mornings

Paid time off, flexible work schedule, training & development, free logo apparel

Tellers are often the first point of interaction for customers, making this role arguably the most important in the bank. If you enjoy people, are naturally friendly, have a positive attitude, and enjoy detailed work - this position may be for you. As a member of the front-line customer service team, Tellers must be able to build relationships with customers through active listening and the ability to offer solutions to their needs with appropriate bank products or referral to other bank personnel.

• Debits and credits to customer accounts via computer and examine for endorsements, receiving proper identification.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories, and refer customers to the proper department for issues that cannot be resolved at the teller line.
• Identify counterfeit currency.
• Accept loan payments, verify payment amount, accounts to apply to, and issue receipts as needed.
• Admit customers to safe deposit box vault and assist with entry to their box(es).
• Maintain appropriate logs: cashier’s checks, cash, money orders, CTR’s and, etc.
• Cross-sell bank products and services.
• Complete all training required by management and comply with all bank policies and procedures.
• Comply with BSA/AML training and report any suspicious activity to the BSA officer.
• Perform other duties as assigned to support branch operations.

• Bilingual communication skills required; ability to speak, read, and write fluently in both English and Spanish preferred/required to effectively serve customers and support team communication.
• High school diploma or equivalent required unless enrolled in high school.
• Reliable transportation required.
• Desire to learn new technologies as well as influence, educate, and connect customers to technology.
• Excellent communication, strong attention to detail, and accuracy required.
• Must demonstrate ability to make personal connections, engage customers, and remain courteous and professional in a team environment.
• High level of integrity and commitment to maintaining confidentiality required.

• Customer service:
  Minimum 1 year required (e.g. Retail, Sales, Financial Services)
• Cash handling:
  Previous experience preferred
• Banking:
  Previous experience preferred
• Minimum 1 year office setting experience preferred.