Universal Banker

Compensation & Benefits

Base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short‑term incentives (bonus and/or commission) and may include long‑term incentives (stock awards). Benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, an Employee Stock Purchase Plan, 401(k) plan with company match, and may include the opportunity to participate in our Non‑Qualified Deferred Compensation plan.

Universal Banker Pay Range: $18.50–$22.00 per hour. Incentives and benefits are subject to eligibility requirements.

The Universal Banker Trainee is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. The trainee remains in the role until they have proven ability to effectively place customers in the correct mix of products and services through needs‑based questioning and regularly meeting or exceeding performance and production goals established by the Banking Center Manager.

• Receive cash and checks for deposit, verifying amounts, looking at endorsements, and reviewing checks for possible fraud including holds.
• Examine cash to guard against counterfeit bills.
• Cash checks for customers in accordance with bank policy.
• Enter transactions into computer system and issue receipts.
• Provide accurate customer service, including balancing cash drawer throughout the day to reduce and eliminate teller differences.
• Understand basic knowledge of deposit and lending products & services; identify correct product types through needs‑based questioning to build and deepen customer relationships.
• Assist with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee.
• Develop sales and product knowledge to achieve personal and team goals as set.
• Track and monitor sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program and Merchant Services.
• Proactively participate in outbound teleconsulting to promote and expand current client relationships.
• Actively participate in weekly huddles and one‑on‑one coaching sessions.
• Serve as relief and/or backup teller in other locations of Midland States Bank.
• Timely completion of all assigned learning activities.
• Demonstrate and model Midland States Bank core values that support the bank’s culture.
• Participate in bank‑sponsored community activities and initiatives.
• Other duties as assigned.

• Sales and customer service background.
• Education and experience as required by the role.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags weighing between 25‑50 lbs.

• Multilingual speakers are encouraged to apply.

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Brand champion
• Communicates effectively
• Customer focus
• Authentic
• Emotional intelligence
• Self development
• Flexible and adaptable

Midland States Bank is an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require reasonable accommodation, please contact Human Resources at