Automation Supplier Execution

The Automation Supplier Execution Lead is accountable for establishing and governing the local technical framework by which external partners deliver operational and capital OT services across GxP manufacturing systems, including but not limited to PCS, MES, PLC, Lab Instrument and SCADA platforms. This role will align with global governance for the technical aspects of supplier relationships, ensuring that master service agreements, quality plans, service agreements, maintenance agreements, partner KPIs, and platform lifecycle commitments are monitored at each site for each local partner.

Additionally, this role is responsible for executing and managing the local shared services operating model for OT partners, including local adoptions of enterprise services management and embedded engineering services.

Role that this position reports to:
Site Automation Head
Role/s that report to this position:  This role is an individual contributor

Responsibilities:
1.  Local OT Partner Governance & Shared Service Model
Execute against the local framework for OT partners, including strategic platform providers, strategic suppliers and shared service delivery models.
Define and monitor roles, responsibilities, and interfaces between partners, shared services, and internal teams to avoid overlap and gaps.
Ensure partner governance practices (costings, reviews, escalations, approvals) are consistently monitored.
Drive adherence in collaboration with DQ and CSV to GxP, safety, and regulatory expectations in all partner-delivered services and projects.

2.  Enterprise Services & Shared Services Structure
Monitor the global OT service catalog, SLAs/KPIs, and RACI for internal teams, shared services, and external partners.
Coordinate with global and site stakeholders to ensure services are right-sized, sustainable, and cost-effective.
Monitor service performance data and drive improvements in reliability, responsiveness, and quality of shared and partner-delivered services.

3.  Contracting, MSAs & Project Templates
Own and maintain local adoption master service agreements, quality plans, service agreements, and maintenance agreements for strategic OT partners and shared services.
Execute project contracting templates for use across all OT platforms and project types.
Partner with Above-site E&M, Legal, Procurement, and functional contract owners to ensure contracts clearly define scope, deliverables, compliance, and pricing structures.
Periodically review and refresh contract terms to reflect evolving business needs, risk posture, and partner performance.

4.  Partner Project Delivery Management
Oversee partner project delivery quality for OT-related operational and capital projects, ensuring adherence to global standards, templates, and governance.
Establish expectations for partner project governance, documentation, testing, and handover to operations for all partner-led projects.
Capture and feed partner related project lessons learned into global standards, templates, and partner governance processes.

5.  Platform Lifecycle & Enterprise Alignment
Ensure partner and shared service agreements support the full lifecycle of OT platforms (introduction, expansion, upgrades, decommissioning).
Align local partner responsibilities with platform roadmaps for PCS, MES, OSI PI, LIMS, and other OT enterprise applications.
Coordinate with OT Architecture, I&T, and platform owners to confirm lifecycle activities are contractually defined, resourced, and scheduled.
Track local execution of lifecycle activities and drive corrective actions when deviations from standards, timelines, or quality expectations occur.

6.  Performance Management & Strategic Relationship Leadership
Monitor local KPIs, scorecards, and review cadences for strategic OT partners and shared services.
Lead periodic performance and business reviews with partners and shared service leaders to address issues, risks, and opportunities for improvement.
Act as the primary escalation point for structural performance concerns or contractual disputes related to OT services.
Foster long-term, collaborative relationships with strategic partners and shared service teams that promote innovation, efficiency, and reliability across the OT ecosystem.

Education:

Bachelor of Science in an Engineering, Automation, Computer Science or local equivalent.

Experience:

10+ years’ work experience, with at least 5 years’ experience in execution systems, operational technology, IT and operations
Specific experience in process automation, MES and batch manufacturing industry standards (ISA S88 &S95)
Direct experience designing, building, deploying and supporting automation and execution systems (SCADA, DCS, MES, PAT, LIMS, Digital Methods, OSI Pi Data historian, etc.) in a regulated large-scale process-based manufacturing environment.
Experience writing, executing, and monitoring automation contract deliverables
Ability to work across a range of countries and cultures
Strong project management skills and experience in engineering…