Retail Display Installer – Technology

Retail Display Installer – Technology

Travels up to 90 miles from home, on average. Paid drive time & mileage reimbursement. Works Monday–Friday. Weekends are not required.

2020 Companies seeks a reliable, detail-oriented, self‑motivated Field Service Representative to represent leading brands including Dell, Intel, Dyson, Google, and HP. In this role, you’ll perform in‑store tasks such as installing and updating sales floor fixtures and endcaps, performing buildouts, resets, and display repairs, and following plan‑ograms and client‑specific directives.

• Respond and remain responsible for consistent communication with field services management promptly (within 24 hours of contact).
• Keep availability updated and accurate.
• Fully complete all assigned jobs on or before scheduled end dates.
• Installing and building displays, end caps, and fixtures.
• Complete necessary forms/surveys associated with each job before leaving the site.
• Maintaining and updating displays according to planograms or client requests.
• Conduct break‑fix repairs to ensure displays and fixtures are fully functional.
• Participate in early morning installations and installations involving a team of 2+ people, providing solution feedback.
• Manage virtual software and ensure successful execution of related tasks and timelines.
• Assist other team members as needed.
• Adhere to timelines associated with accurate time‑card submission and report anomalies daily with needed corrections.
• Work independently in a fast‑paced environment.
• Participate and complete training and certification programs.
• Accurately track, record, and communicate activity via designated systems/workflows.
• Be available for weekend assignments as needed.

• Hours and locations may vary week to week, including occasional weekends; early morning hours are possible; holidays may arise based on store/client requirements.
• Accept and schedule all assigned jobs within 48 hours of receipt.

• Follow all directives as provided, executing fully and completely.
• Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate, and drive solutions while ensuring operational efficiencies.

• Build and maintain strong relationships within the shared services team, local/regional markets, clients, retailers, and stakeholders.
• Foster collaboration and communication among internal teams, clients, retailers, and field representatives.

• Demonstrate professionalism, effective communication, and strong leadership while representing the company.
• Set a high standard for behavior, foster a positive work environment, and ensure transparent, respectful communication with all team members.
• Work across all aspects of the company and through cross‑functional processes to ensure alignment and operational success.

• Ensure customer and client satisfaction is met and continually improved according to established shared service field KPIs set by field management.
• Be open to providing and receiving feedback.

• Age / Eligibility:
  Must be 18 or older and authorized to work in the United States.
• Availability:
  Flexible Monday through Friday; weekend and holiday availability as needed; early morning and late‑night availability as needed; maintain a minimum of 20 hours of fieldwork within a rolling 30‑day period.
• Physical Abilities:
  Climb a ladder up to 10 ft; safely lift and carry up to 60 lbs; kneel, walk, crouch, bend over, handle/grasp, and reach overhead.
• Adaptability:
  Ability to adjust to changing tasks and environments.
• Communication
  
  Skills:
  
  Effective communication via phone, text, and email; use a smartphone to clock in/out, take/upload photos, download applications, and connect to the internet; respond to management within 24 hours.
• Education:
  
  High school diploma or equivalent, typically required.
• Experience Preferred:
  Installation and merchandising experience; proficiency with hand and power tools; ability to follow planogram (POG) directives and secondary communication.
• Technology:
  Must own an Android or Apple mobile device;…