Accommodations & Accessibilities Specialist; Customer Service Specialist Senior

Position: Accommodations & Accessibilities Specialist (Customer Service Specialist Senior)

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:
Accommodations & Accessibilities Specialist (Customer Service Specialist Senior)

Institution:
Central Lakes College

Classification

Title:



Customer Svcs Specialist Sr

Bargaining Unit / Union:
206: AFSCME - Clerical and Office

City:
Brainerd

FLSA:
Non Job Exempt

Full Time / Part Time:
Part time

Employment Condition:
Classified - Unlimited

Salary Range:
$22.23 - $31.68
Application Procedure:

Please upload the following information with your application to be considered for this position:

• Cover Letter/Letter of Interest
• Current Resume (Include dates of employment (month and year) for each position and indicate average hours worked per week for each job.)

Job Description

This position supports the Accessibility Services Coordinator and the Dean of Students, Wellness, and Equity in carrying out the mission, goals, and responsibilities of the Accessibility Services Office and advancing campus-wide inclusion efforts. The role provides essential administrative and technical support and serves as a primary point of contact for students seeking accessibility-related assistance.

The position assists walk-in students requesting disability, pregnancy, and parenting accommodations; provides information on related services, policies, procedures, and inclusion initiatives; and helps address student concerns related to academic or campus access. Additionally, this position is responsible for coordinating and implementation approved accommodations, including extended testing, alternative format textbooks, assistive technology, and appropriate pregnancy and parenting accommodations.

Salary Range:

$22.23-$30.09/hr, $46,annually

Minimum Qualifications

• Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents.
• Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
• Skill in database management sufficient to enter and retrieve data, as well as to create and update databases and to perform searches to find relevant information and produce up-to-date reports.
• Skill in using spreadsheet applications, such as Microsoft Excel or Google Sheets to enter, compile, store, and retrieve data.
• Effective interpersonal skills with the ability to build collaborative working relationships in a diverse environment.
• Demonstrated ability to work independently, take initiative, organize responsibilities, and complete work with minimal supervision.

Preferred Qualification

• Skill in using Microsoft Office (Word, Excel, Office 365, Publisher, Docu Sign, Adobe Sign, and PowerPoint).
• Experience working with Accessibility services.
• Experience working with adaptive and assistive technology to support student access and learning.
• Analytical, conceptual, and problem-solving skills sufficient to fully understand end-user requirements and create viable business solutions.
• Ability to establish, maintain, and organize both electronic and manual filing systems.
• Ability to relate to individuals and groups through the use of a variety of communication techniques (i.e., presentations, workshops, face-to-face, etc.), helping skills, and problem-solving skills.
• Ability to calm angry, hostile, or confused students, faculty, or staff and assist in resolving their situations.
• Knowledge and understanding of college services, policies, and procedures sufficient to compile information from multiple sources, respond to inquiries, and recommend procedural improvements.
• Interviewing skills sufficient to obtain accurate and complete information from diverse clients.
• Skill in maintaining confidentiality and working professionally with sensitive information.

Work Shift (Hours / Days of work)

6.5 hours/day, 8:00-3:00, Monday-Friday during the academic year, with reduced hours during winter and spring breaks

Telework (Yes/No)

No

About

Central Lakes College is a comprehensive community and technical college serving about 5,500 students per year. With a knowledgeable, caring faculty and modern, results-oriented programs in…