Reservationist

Job Details

Job Location:

Brainerd, MN 56401
Position Type:
Seasonal Full-Time
Salary Range: $14.00 - $15.00 Hourly

Madden's is an award‑winning resort located on more than 1,000 acres. It offers golf, upscale dining, a lakeside spa, tennis, activity programs for children, biking, shopping, an art gallery with painting classes, and a wide variety of water recreation in Minnesota, including fishing. Madden’s philosophy emphasizes gracious hospitality, quality, and diversity, providing the best that Minnesota has to offer.

• Answer all incoming phone calls in a polite, business‑like manner.
• Handle guest questions, comments, and concerns efficiently.
• Process online and conference reservations accurately.
• Respond to all e‑mail and instant message inquiries politely, with thorough and accurate information.
• Make restaurant reservations, coordinate tee times, spa appointments, and other arrangements guests request; refer large parties to the appropriate manager.
• Meet sales goals set by management.
• Maintain knowledge of room types, rates, and availability.
• Use suggestive selling techniques to sell rooms and promote other services.
• Process reports as assigned by management.
• Perform accurate cash handling and credit control.
• Operate the Property Management System and Microsoft Office applications.
• Report any unusual occurrences or requests to the designated manager.
• Retain knowledge of all safety and emergency procedures.
• Maintain regular and reliable attendance.
• Understand that business demands may result in different shift patterns.
• Perform all other duties as assigned.

• Organized, great communication, decisive and flexible.
• Excellent listening, speaking, and writing skills.
• Great decision‑making skills.
• Ability to work alongside others and independently.
• Ability to establish and maintain relationships with vendors and markets.
• Time‑management skills.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

This position does not require any supervisory responsibilities.

Work is performed at a desk.

Primarily stationary and sitting for prolonged periods of time. Must have the ability to stand, walk, talk/hear both in person and by telephone.

8:00am – 4:30pm Monday through Friday with occasional nights and weekends.

Less than 10% travel required.