Customer Service Specialist - Customer Services Specialist Sr

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* Working Title:

Customer Service Specialist*
* ** Job Class:
Customer Service Specialist, Senior*
* ** Agency:
Human Services Dept*
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** Job ** : 94571

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** Location** :
Brainerd

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** Telework Eligible** :
Yes

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Temporary

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 05/30/2026

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** Closing Date** : 06/05/2026

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** Hiring Agency/Seniority Unit** :
Human Services Dept / DHS Central Office AFSCME

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** Division/Unit** :
Health Care Administration / Eligibility and Operations

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** Work Shift/Work Hours** :
Day Shift / Varies

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** Days of Work** :
Monday - Friday

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** Travel Required** :
No

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** Salary Range:**  $22.23 - $30.09 / hourly; $46,416 - $62,827 / annually

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 206 - Clerical/AFSCME

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** Work Area** : F - Health Care Administration

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** End Date** : 01/29/2027

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
No

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

***** This posting may be used to fill multiple openings****
* ** This position requires the incumbent to successfully complete a portion of the in-person training out of the Brainerd office.*
* ** This position is Monday through Friday and eligible for telework for applicants who reside in Minnesota with supervisory approval and satisfactory performance.*
* This position exists to provide direct technical assistance to consumers applying for Minnesota Health Care Programs through the online application process. The incumbent serves as the primary telephone contact for consumers experiencing difficulties with the online application, Login MN account access, and all aspects of their online experience when applying for or managing their health care coverage.

The Customer Service Specialist provides real time phone support to consumers as they complete their online application, offering step-by-step guidance, resolving or referring Login MN and account access issues, and troubleshoots technical problems that prevent consumers from successfully submitting or managing their online applications. This includes identifying and escalating system errors, navigation barriers, and other technical obstacles that consumers encounter during the online application process.

A successful candidate must demonstrate strong communication abilities, proficient technical and troubleshooting skills, and the capacity to support consumers through detailed processes with clear, empathetic guidance.

** Minimum Qualifications*
* + Two years of customer service experience.

+ Strong computer skills with the ability to navigate multiple software applications, databases, as well as possessing data entry skills.

+ Ability to communicate
** confidently and effectively
** with consumers, stakeholders, and other DHS staff sufficient toprovide accurate and practical information on individual cases.

+ Ability to read, speak and write English well enough to understand, apply and explain complex eligibility policies.

** Preferred Qualifications*
* + Experience in Health Care with an emphasis on Minnesota Health Care Programs.

+ Present self with professionalism and patience, deescalating upset callers and routing issues appropriately.

+ Apply principles of protected health information, accurately provide assistance to only those who are able to obtain the information.

+ Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance.

+ Variety of experiences working effectively with others from different backgrounds and cultures.

** Additional Requirements*
* To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability,…