Member Service Specialist

About the Organization

At MMFCU, we don't just say 'We're with you all the way' - we thrive on it for the benefit of our employees, members, products, services and community. Our employees play a vital role in building relationships with our members. You like people, right? Make a career out of it! Help our members improve their financial well-being, and help yourself get the most out of your career.

The primary function of this job is to provide outstanding service to Mid Minnesota Federal Credit Union members by promoting and selling credit union services and products to new and existing members and by fully using job-relevant technical skills, maintaining/updating technical skills and seeking to enhance service skills. This position requires the ability to make decisions within established guidelines, the willingness to work within a sales environment, and the ability to be a team player in an organization that values the spirit of teamwork.

• Maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self-example within and outside Mid Minnesota Federal Credit Union.
• Build member loyalty by meeting and exceeding members' expectations.
• Develop and maintain relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services.

• Process a variety of transactions for members including opening and closing of accounts (personal and business savings and checking accounts, IRA's, Term Share accounts, etc.).
• Perform stop payments, research and balance accounts, and enroll members for direct deposits and ACH origination.
• Effectively explain credit union products and services to members.
• Identify sales opportunities through all loan and deposit sources.
• Support loan and deposit growth by working call campaigns that identify pre-qualified members for loan and deposit opportunities as well as uncovering future loan and deposit product needs.
• Seek to achieve sales of products and services that are beneficial to both the member and the credit union in accordance with sales expectations and goals.
• Communicate with members on account usage, account balance, and balancing information, inquiries, copy requests, change of address, and similar account usage and administer appropriate procedures to process the items.
• Open and close safe deposit boxes, take members to their boxes and direct them to the reviewing room, review safe deposit procedures for new members, keep a log of rented and non-rented boxes and insure all keys to non-rented boxes are secure.

• Interview applicants, obtain credit information necessary to establish a credit decision, and determine the best loan product for the member, sell additional loan products, credit insurance and other services; close loans under set policies, procedures and compliance.
• Enter the loan application while determining member's creditworthiness and helping the member make the best choices for their situation.
• Assemble credit information received from the credit bureau to assist in the review process; forward to a Lending Specialist for review.
• Process the application, note, disbursement and all required paperwork in accordance with the credit union loan policies and procedures.
• Follow proper branch procedures to ensure all liens are recorded properly.

• Know all aspects of the credit union's product line and services including rates, terms, and fees.
• Conduct or delegate the training of new member service employees in these areas.
• Research and prepare reports as requested by management.
• File member information, initiate filing process and maintain records of filing, which may be done electronically.
• Pick up and drop off mail at the Post Office.
• Perform other duties as may be assigned by manager.

Job Type: Full-time

Pay: $18.45 - $27.69 per hour

Expected hours: 40 per week

The credit union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.