Brainerd On Call Men's

Position: Brainerd On Call Men's Staff
Be the backbone of hope and healing.
At Minnesota Adult & Teen Challenge, every role matters in helping people overcome addiction and find a new path forward. Whether you're working directly with clients or supporting behind the scenes, your contributions make recovery possible. In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That commitment has earned us recognition from Newsweek as a Best Addiction Treatment Center and seven straight Star Tribune Top Workplace awards.

Job Summary:
Looking for On-Call Client Care Specialists

The Client Care Specialist ("CCS") is a mission-driven, direct care role demonstrating relational competencies of love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control through respectful interactions, sound judgement, and compassionate accountability. The Client Care Specialist uses a client-centered approach to lead and support clients in the Life Renewal/IOL program by providing encouragement throughout their recovery journey, guidance, and oversight of activities during the work shift.
This role is the consistent, daily presence that the care team depends on. They are the first to notice when a client is struggling, the first to intervene before a situation escalates, and the primary steward of the floor environment where recovery takes place. This role requires strong observational instincts, de-escalation skills, and the judgment to know when to act and when to bring others in.

Essential Job Responsibilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The essential functions include the following:

• Come alongside clients with curiosity and genuine care - asking before assuming, leading with relationship rather than authority, and helping clients connect their choices to their own stated recovery goals.

• Using a client-centered approach, support clients on the living and programming floors and during all activities throughout the work shift.

• Serve as the first point of contact for client questions, concerns, needs, and emerging issues during the shift, responding promptly and involving appropriate staff when needed.

• Maintain a safe, calm, and orderly environment during the shift. Takes active responsibility for the climate of the floor, not just individual client behavior, and use relationship, presence, and early intervention to preserve conditions where recovery can happen.

• Observe client behavior and mood patterns throughout the shift and communicate relevant observations to Charge Staff and the care team in a timely manner, serving as the primary source of real-time floor awareness.

• Communicate relevant client updates, concerns, and shift information to incoming staff to support continuity of care and client safety.

• Assist in performing client intake and discharges.

• Supervise and process client medication, ensure safe self-administration of all prescription medications, non-prescription medications, and vitamins to clients. Complete timely and accurate medication administration documentation and other medication-related responsibilities.

• Safely operate MnTC vehicles to transport clients to and from appointments and client outings.

• Administer and supervise UA testing and BA testing.

• Care for clients who are unable to attend programming due to illness, including checking on clients hourly, taking vital signs (upon nurse directive), supporting self-administration of medications and vitamins, and bringing them meals as needed, etc.

• Develop healthy, encouraging relationships with clients in the program, maintaining appropriate boundaries and serving as a role model and mentor.

• Be compassionate and respectful towards clients, pointing them toward their personal growth and recovery goals and affirming their progress.

• Provide spiritual support for clients' Personal Study Topics (PST). This may involve praying with clients, leading devotions, and assisting with memorization of Bible passages, all upon client request.

• Use trauma-informed care approach to de-escalate and assist clients in difficult or emotional…