Front Desk Agent
Listed on 2026-03-01
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Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner -
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner, Bilingual, English Customer Service
Description
Do you enjoy creating memorable experiences for others? Join the team at Cragun’s Resort on Gull Lake as a Front Desk Agent! Our front desk team creates the first and last impression for every guest and plays a vital role in delivering exceptional hospitality.
We are seeking friendly, organized, and self-motivated individuals who are passionate about guest service and thrive in a fast-paced environment.
Shifts Available: 7AM-3:00PM, 3:00 PM – 11:00 PM, 9AM-5:00PM, 10AM-6:00PM,
Shifts can vary. Part‑time and full‑time opportunities available.
Must be available to work weekdays and weekends
Key Responsibilities- Welcome and register guests upon arrival
- Accommodate special requests whenever possible
- Process guest check‑ins and check‑outs efficiently
- Handle cash, credit card transactions, and follow proper cash‑handling procedures
- Maintain accurate room status and room tracking
- Provide information about room types, rates, and resort amenities
- Present options and alternatives for guests to meet their needs
- Manage guest room key control and security
- Answer guest questions and resolve concerns professionally
- Assist with reservation requests, room upgrades, and other guest requests
- Positive, “Guest First” attitude with a passion for customer service.
- Strong multitasking and organizational skills
- Friendly, professional, and enthusiastic demeanor
- Ability to work a flexible schedule, including evenings and weekends
- Valid driver’s license required
- Must be 16 years of age or older
- Previous hospitality experience is a plus
- Must have comfortability speaking on the phone
We offer competitive wages along with outstanding employee perks, including:
- Discounts on marina rentals
- Food and beverage discounts
- Lodging discounts
- Gift shop savings
- Significant discounts at our award‑winning golf courses
At Cragun’s, we value hard work, teamwork, family, and fun. If you’re ready to be part of a supportive and energetic team in the Lakes Area, we’d love to meet you!
Apply today and help us create unforgettable guest experiences.
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