Property Field Claims Adjuster

• Investigate the origin and cause of homeowner property claims
• Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, and public personnel
• Identify complex issues and seek assistance as needed
• Handle first-party and third-party claims across multiple policy types and endorsements
• Conduct on-site inspections, evaluate damages, and negotiate claims
• Respond to customer inquiries, make appropriate decisions, and close files
• Interpret policies, leases, by-laws, declarations, articles, and contract coverages
• Provide claim process and status updates and answer or redirect questions
• Complete other assignments, duties, or projects as required

• Must be located within the Brainerd, Minnesota area
• Demonstrated experience providing customer-driven solutions, support, or service
• Demonstrated experience handling first-party and third-party, multi-line claims across operating territories or equivalent experience
• Demonstrated experience handling moderately complex claims or equivalent experience
• Solid knowledge of policies and endorsements related to casualty coverages or equivalent knowledge
• Solid knowledge of each phase of the claim handling process or equivalent knowledge
• Valid driver's license required
• Acceptable driving record required
• Must obtain state-specific property casualty claims licensing as required
• Ability to travel up to 50%
• Ability to perform catastrophe duty up to 75% as applicable
• Ability to ascend and descend ladders, stairs, scaffolding, ramps, poles, and similar structures
• Ability to work in customer homes, body shops, and other higher-hazard locations
• Ability to work in tight and confined spaces and various environmental conditions
• Ability to adjust or move objects up to 50 pounds in all directions
• Construction background or familiarity and experience with Xactimate preferred
• Offer contingent on applicable background checks
• Offer contingent on signing a non-disclosure agreement
• Sponsorship will not be considered unless specified in the posting

Demonstrates expertise in handling first-party and third-party claims, with solid knowledge of casualty coverages and the claim handling process. Capable of providing customer-driven solutions while effectively negotiating and evaluating damages in various environments.

• First-Party Claims Handling
• Third-Party Claims Handling
• Casualty Coverage Knowledge
• Xactimate Familiarity
• Customer Service Experience

• Claims Investigation
• Damage Evaluation
• Policy Interpretation
• Negotiation Skills
• Multi-Line Claims Handling
• On-Site Inspections
• Complex Issue Identification
• Catastrophe Duty
• Physical Ability to Ascend/Descend
• Object Movement Up to 50 Pounds

• Customer-Driven Solutions
• Effective Communication
• Decision-Making

• State-Specific Property Casualty Claims Licensing
• Valid Driver's License

• Homeowner Property Claims
• Claims Process
• Endorsements
• Operating Territories
• Higher-Hazard Locations