Kitchen, Bath & Lighting Store Manager

Overview

The Kitchen, Bath & Lighting Store Store Manager will be responsible for all management and supervisory responsibilities to ensure an exceptional customer experience. This position will have both contractor and retail showroom sales responsibilities.

Compensation for this position consists of a base annual salary. The expected starting salary range is $65,000–$78,000, depending on experience, skills, and qualifications.

• Ensure all customers receive a customer experience worthy of the Brand
• Manage expectations for the customer experience
• Provide partnership and mentoring to the sales staff on strategies to help close perspective quotes including strategies for presentations, follow-up, outreach plans and pricing promotions. Balance the drive to close sales with big picture understanding of margin and profitability goals
• Effectively resolve customer issues, ensuring timely resolution of problems
• Lead by example, developing your own client relationships, delivering superior service and sales results
• Establish strong client relationships for the purpose of repeat and referral business
• Assist customers in the selection of plumbing products, cabinetry, countertops, and other related products
• Visit job sites as needed to provide client services
• Be active in local business-related organizations
• Maintain accurate and organized customer files; review the files regularly to ensure superior customer service

• Attract, develop, and retain high-performance talent:
• Build a strong network and talent pipeline within the industry and among skilled sales professionals in your showroom’s geographic area. Utilize the strong connections with this network to recruit new sales staff for your showroom as headcount needs arise
• Own the new hire on-boarding experience for all showroom sales and support staff; manage the new hire training process, assess the learning rate and adjust training plans as needed. Provide interactive discussions and role plays to new sales staff to give them the opportunity to practice and solidify new skills.
• Train all associates on the company’s expected processes for showroom and outreach sales process, ensuring consistent, high-quality interactions at each stage of the sales process
• Partner to understand the ongoing development needs at the individual contributor and overall team level, and develop appropriate plans and objectives for showroom staff
• Manage individual and showroom performance results:
• Review and assess sales associates’ forecasts, working with associates to develop strategies and approaches to ensure sales goals are met or exceeded
• Proactively coach associates who are not meeting performance expectation, to identify deliverables and expectations to get performance back on track

• Partner with business leaders as needed on coaching, employee progression and development and formal performance improvement plans
• Manage show room price adjustments within expedient timeframe
• Keep displays current; sell old displays; plan and coordinate installation of new displays
• Develop a strong working knowledge of showroom P&L
• Drive the administrative and support functions in the showroom
• Manage time and attendance, including coordination of staff work and vacation schedules, and adjustments to schedules as needed to meet business demands
• Manage account receivables and develop follow-up plan with showroom staff on non-responsive accounts
• Drive all reporting processes for the showroom, including daily, weekly, monthly, and annual reports. Provide appropriate action plan proposals to upper management based on your analysis of the report data
• Ensure office support structure is maintained, including supplies and equipment
• Establish and manage an operating budget for the store, inclusive of sales goals and monthly reviews
• Serve as liaison between store and other departments. Ensure professional, positive relationships with First Supply
• Coordinate special events sponsored by store
• Assist with marketing functions for store to include all forms of advertising media and special events
• Participate as a member of the Store Manager Group
• Other…