Security, Security Guard

Job Details

Job Location:

Brainerd, MN 56401

Position Type:
Seasonal Full-Time

Salary Range: $17.00 - $20.00 Hourly

Madden’s is an award‑winning resort located on more than 1,000 acres that offers golf, upscale dining, a lakeside spa, tennis, children’s activity programs, biking, shopping, an art gallery with painting classes, and various on‑the‑water recreation opportunities in Minnesota. With a philosophy of gracious hospitality, quality and diversity, Madden’s seeks security staff to maintain a safe and secure environment for guests and employees.

• Observes persons entering, exiting, or loitering in or around facilities and responds to security‑related complaints from guests and employees.
• Ensures that doors are locked and property is secure.
• Responds to accidents, thefts, property loss, and unlawful activities; documents details, advises management, and maintains logs and reports in the incident log.
• Provides security coverage for special event programs.
• Enforces all rules and regulations set forth by Madden’s.
• Identifies and corrects any safety hazards or alerts those who can.
• Performs light maintenance duties including changing locks and light bulbs.
• Deals with the public daily and must be able to interact and protect guests and the employer’s property, including shuttling them to various areas of the resort.
• Makes periodic patrol tours around buildings and grounds, public areas, guest floors and employee areas to prevent and detect safety or security hazards.
• Reports any unacceptable behavior, accidents, or suspicious persons to the Madden Inn Manager for direction and resolution.
• Available to direct guests to their rooms.
• Provides a deterrent against theft and other criminal activity.
• Assists the management staff with maintaining order and ensuring that hotel and resort operations run smoothly.
• Responds to and investigates disturbance complaints and all guest and employee incidents, gathers information, and writes up incident reports; coordinates investigations with resort managers and local law enforcement as appropriate.
• Responds to emergency medical situations.
• Checks fire emergency exits.
• Checks and reports any lighting issues (interior or exterior) needing replacement or improvement.
• Responds to various security assignments, including security escorts from the pub to the guest’s room.
• Responds to fire and security alarms and acknowledges the fire control panel.
• Assists with room key duties in guests’ quarters and other secured areas after hours, as directed by Front Desk.
• Respects signs throughout resort areas.
• Performs parking duty as needed.

• Deliver a high level of professional standards in collaboration with Employee Guidelines.
• Knowledge and understanding of the resort as a whole.
• Ability to answer questions regarding the resort and the Brainerd Lakes.
• Strong sense of multi‑tasking and organizational skills.
• Excellent communication skills.
• Great judgment and decision‑making skills.
• Ability to maintain a calm professional manner under stressful situations.
• Maintains a proactive "Can Do" attitude.

• High school diploma or GED preferred.
• One year of experience or education preferred.
• Valid driver’s license required.

This position does not require any supervisory responsibilities.

Work is performed in multiple outlets and outside around the resort, mainly in the evening and into the night.

Primarily standing or walking for prolonged periods of time (up to 8 hours). Occasionally required to stoop, kneel, bend, crouch and occasionally lift up to 50 pounds.

Variable work schedule with weekends included. Must be willing to work overnights.

Less than 10% travel required.