Disability Services Case Manager

Position Objective

At Crow Wing County, our mission is to serve well, deliver value, and drive results. We provide services and deliver education that helps to protect the health, well being, and safety of the individual, family, and community. This position is accountable for the performance of social work functions involving diverse and specialized program areas. The primary objective of the assignment is to optimize client functioning through the assessment of client needs and the development of client service plans that identify priorities, outcomes, strategies and resources to achieve desired outcomes.

The social work position is accountable for the assessment of client needs, the development of service plans, the mobilization of resources, the assessment of client progression and the effectiveness of intervention; initiating revisions to service plans as necessary to effectively attain desired outcomes. Accountabilities include the performance of variety of client services including intake services, client assessments, client service plan development and implementation, counseling, case management and case documentation.

Program assignments may vary, including and not limited to, child and family services, adult services, developmentally disabled services, services to the chemically dependent and other programs as assigned. Additionally, the incumbent may be assigned and/or provide consultation to peers on cases of highest complexity, provide in-service training for new staff as assigned, provide field supervision for new staff as assigned, lead projects and initiatives, lead or chair groups and projects as assigned.

The position requires the capacity to address cases in a sensitive and supportive manner, applying technical expertise, observational skills, problem solving skills and communication skills to effectively serve the client population.

Provide intake services as assigned, securing information to facilitate the identification of client service needs to ensure appropriate action is taken and resources assigned to effectively address client service needs, maximize client functioning and protect client welfare.

Conduct client assessments as assigned, responding to reported incidents and client service requests with appropriate investigatory actions including interviews and site visits, consultations with other agencies and resources, ensuring appropriate intervention is taken to address client service needs and protect client welfare.

Formulate client service plans based on assessment findings to address short term and long term client service needs, including specific recommendations relating to internal and external resources, service outcomes, evaluation schedules, ongoing assessment and plan revisions, to effectively address client needs, maximize client functioning and protect client welfare.

Manage active case load, providing counseling, advocacy, service coordination and assessment, achieving service plan objectives and initiating modifications as necessary to achieve stated outcomes, address client needs, maximize client functioning and protect client welfare.

Maintain case records including and not limited to client releases, economic, historical and demographic data, assessment results, service plans, goals and outcomes expected, reassessment results, outcomes achieved, referrals and resources prescribed, financial data and disposition of the case, in compliance with agency specifications to ensure the accurate and timely recording, retention and retrieval of case files.

Develop discharge plans including aftercare resources, ongoing support services and crisis planning to effectively address client needs and maximize client functioning and success.

Ensure compliance with agency and program financial parameters, completing required documentation to account for service costs and to maximize reimbursement, in accordance with program requirements to maximize the recapture of revenue associated with programs and services provided.

Consult, advise and collaborate with internal staff and external representatives, including family members, to…