Practice Assistant – Internal Medicine

• Greet patients and visitors courteously while maintaining privacy and confidentiality
• Serve as a central communication source in patient care delivery
• Take complete and accurate information from patients and callers
• Perform check-in, registration, scheduling, demographic verification and referral entry
• Use computer systems to maintain accurate demographic and fiscal data
• Schedule, reschedule and cancel appointments
• Collect co-pays
• Monitor patient and visitor flow and resolve flow issues proactively
• Liaise between patients, practice staff and other areas to ensure optimal service delivery
• Maintain a clean and welcoming reception area, signage and displayed information
• Monitor reception-area audio or visual programming and volume
• Contact appropriate departments for repairs or services and follow through
• Arrange Spanish translation services when needed

• High School diploma or GED required
• 1-3 years related work experience required
• Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access
• Ability to communicate clearly and effectively in written English
• Ability to comprehend and converse in English
• Knowledge of standard concepts, practices, procedures and policies
• Ability to interact respectfully with employees, professional staff and/or external contacts
• Ability to provide professional, service-oriented customer service and remain calm in stressful situations
• Ability to exert up to 10 pounds of force occasionally and perform required walking and standing
• Spanish translation services must be ensured for Spanish-speaking patients and employees when needed

Demonstrates strong customer service skills while managing patient interactions and maintaining confidentiality. Proficient in scheduling, registration, and using computer systems for accurate data management.

• Customer Service
• Patient Registration
• Microsoft Office Applications
• Spanish Translation Services
• Communication Skills

• Patient Check-In
• Demographic Verification
• Appointment Scheduling
• Data Entry
• Web-Based Applications

• Effective Communication
• Professionalism
• Stress Management
• Interpersonal Skills
• Problem Solving

• High School Diploma
• GED

• Patient Care Delivery
• Confidentiality
• Service-Oriented
• Reception Area Management
• Flow Monitoring

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• Microsoft Access