Summer Program - Residential Manager; Live-In

Description

Braintree, MA

Stafford House Study Holiday Program (SHSH) is part of CATS Global Schools (CGS), one of the leading providers of pre-university academic courses and English language courses hosting international students aged 12-18. The program is designed to provide short-term language courses with evenly balanced academics, social activities, sports and excursions in a safe, well-managed environment.

Each year, Stafford House opens ‘pop-up’ schools in multiple locations across the US and UK. These schools focus on offering an all-inclusive language and cultural experience for juniors students (ages 10-18). In addition to daily ESL classes, Study Holidays students participate in a robust activities program that allows them to practice their English through sports and other social activities on campus as well as regular excursions to popular cultural & historical attractions within the New England area.

In order to ensure our students have an exciting, inspiring & safe experience, staff members will collaborate in the following areas:

• Academics
• Activities
• Housing & Meals
• Transportation
• Residential Assistants (health, safety, supervision, support)

The Residential Life Manager has a critical role. Your team will be the first to meet all new students when they arrive at Boston Logan airport and then check-in to camp. You will work closely with the Director of Studies, Center Director and the Student Activities Manager to ensure that each one of our students has a life changing experience throughout their summer program.

The dates of employment for this role are mid-June to early August 2026.

You will have supervisory responsibility over the student’s welfare and support functions including:

• Student Meals
• Student Housing
• Night-time Supervision
• Airport Transfers

In order to facilitate the above activities, the Residential Life Manager’s primary responsibilities include:

• Coordinating with the Catering and Facilities Teams
• Ensuring that rooms are ready for turn around for newly arriving guests
• Creating weekly work schedule for Residential Assistants
• Coordinating with transportation partners to arrange airport transfers for students from Boston Logan airport
• Training & managing a team of Residential Assistants
• Overseeing the arrivals and check-in process each Sunday
• Collecting and maintaining student documents (Passports, insurance, parental consent forms, etc.)
• Meeting with group leaders to discuss any student residential issues that may arise
• Participating in on-site student activities, in order to promote school community
• Answering student emergency phone during off-hours if necessary

We are looking for someone who:

• Has enthusiasm, energy and a get-it-done attitude
• Wants to contribute to a positive team environment
• Flexible schedule; sometimes working evenings or weekends
• The ability to perform residential duties at least 2 nights per week
• Good interpersonal & conflict-resolution skills
• Has excellent problem solving and critical thinking skills
• Has a sincere desire to work with international students
• Has the ability to manage multiple priorities while maintaining strict attention to details
• Sensitivity to cultural differences among international students
• Strong ability to stay focused in a high-paced work environment
• Has the legal ability to work in the United States (we will not be offering sponsorship)

• Second Language ability
• Experience communicating with English learners
• Previous experience in industry (ESL, Juniors Camps)
• Experience living or studying abroad
• Previous experience managing a small team
• The ability to take on more substantial residential duties
• Familiarity with the Boston/New England area

• Competitive salary
• On-site housing provided
• On-site meals provided

• Accountability – Takes responsibility, dedicated, committed, proactive, decisive
• Enthusiasm – Flexible, responsive, can-do attitude, honest, willingness to learn, positive in the face of challenges
• Creativity – Identifies areas for improvement, implements new ideas, unique problem solving, solutions leader
• Team player – Friendly, punctual, reliable, respectful of co-workers, collaborative
• Customer focused – Whether this is our students, colleagues or external contacts
• Approachable, helpful, shows empathy, welcoming, organized, attention to detail, courteous