Part-Time Front Desk ​/ Sales - Thursday to Sunday

Job Title

Front Desk Customer Service Representative (Part Time)

General Manager / Assistant General Manager

Non-exempt

Goldfish Swim School changes the lives of children ages 4 months through 12 years old by teaching life-saving swimming skills. If you like kids and enjoy a fun work environment, Goldfish may be perfect for you. Check us out at  This position promotes quality customer service and processes sales and registration transactions. It also acts as the first point of contact for potential and current Goldfish customers and is responsible for presenting a positive image for the company.

• Greets visitors and checks students in on the computer system.
• Discusses membership options with prospective families and registers new students using effective sales techniques.
• Answers incoming phone calls and emails in a professional manner, directs inquiries and messages to the proper staff member.
• Assists members with purchases of merchandise and vending, including tuition collection and resolving account inquiries.
• Schedules and manages birthday/pool parties.
• Prepares student schedules for instructors and schedules private parties.
• Resolves customer concerns/complaints using a professional approach and follow-up.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

• High school diploma or GED required. Some college preferred.
• One year of previous customer service and/or administrative office experience.
• One year of previous direct sales experience.
• Intermediate computer skills required with knowledge using Microsoft Office.
• Excellent interpersonal communication and organizational skills.
• In-person and phone sales experience.

While performing this job, the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.