Service Associate ; Braintree -Granite

Starting Rate: $22.00. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform) and Teller (transactions at the teller line).

Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized.

• Works toward achieving specific individual sales and service goals through the following activities:
• Opens deposit accounts
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
• Closes loans for customers for applicable business lines (i.e. consumer lending)
• Makes referrals to other bank business lines and third-party partners
• Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary
• Understands and provides support in achieving quarterly sales

• Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
• Cash checks for customers and non-customers according to bank policy
• Process and properly record the sale of monetary instruments (i.e. official bank checks)
• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
• Process foreign currency purchases and sales
• Process various types of loan payments and credit card cash advances
• Relative to all duties, must adhere to all bank policies and procedures

• Authority to use discretion in some circumstances, but seeks guidance from immediate supervisor if policy is unclear
• Ability to work independently, multitask in a fast‑paced environment, self‑starter, and technically literate
• High school diploma or equivalent required
• 1‑2 years of sales experience in a retail, financial services or hospitality environment preferred
• Some banking experience (e.g., teller) is a plus
• Basic business acumen and professionalism is a must
• Ability to communicate information clearly to others
• Ability to build relationships and strong alliances across the organization
• Ability to quickly learn all details about the products and services offered by the bank

• Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact
• Must be able to transport items weighing 15 pounds or more

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.