Patient Services Representative

Job Summary

Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.

• Greet patients and provide a warm and welcoming environment during the registration process.
• Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
• Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
• Provide exceptional customer service to patients, family members, and visitors.
• Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
• Assist patients in completing registration forms and explain the registration process.

Education

• High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No

• Experience:
  
  1‑2 years in patient registration, customer service, or a related healthcare administrative role preferred.
• Knowledge, skills, and abilities: knowledge of medical terminology and insurance processes; familiarity with electronic health record (EHR) systems and registration software; excellent communication and interpersonal skills; strong attention to detail; ability to handle confidential and sensitive information with discretion; proficiency in office software applications.
• Flexibility to work evenings.

• Standing Occasionally (3‑33%)
• Walking Occasionally (3‑33%)
• Sitting Constantly (67‑100%)
• Lifting Occasionally (3‑33%) 20lbs - 35lbs
• Carrying Occasionally (3‑33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3‑33%)
• Stooping Occasionally (3‑33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3‑33%)
• Gross Manipulation (Handling) Constantly (67‑100%)
• Fine Manipulation (Fingering) Frequently (34‑66%)
• Feeling Constantly (67‑100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67‑100%)
• Vision - Near Constantly (67‑100%)
• Talking Constantly (67‑100%)
• Hearing Constantly (67‑100%)

Spaulding Braintree – Conveniently located off 128, 93, and route 3.

Free parking.

Patient Service Representative to work with a great team primarily supporting the physical and occupational therapy team.

Remote Type:
Onsite.

Scheduled Weekly

Hours:

40.

Employee Type:
Regular.

Work Shift:

Day (United States of America).

Pay Range: $17.71 - $25.28/Hourly.

Grade: 2.

1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .