Patient Care Coordinator

Job Details

• Location:
  
  Braintree, MA 02184
• Job Type: 3+ month contract assignment (Possibility of extension or conversion)
• Schedule:
  
  Mon–Fri, 8:00–4:30 or 8:30–5:00
• Pay Range: $20–23 per hour on W2 (rate based on education, experience, and credentials)

The Patient Care Coordinator provides administrative and customer service support within a clinical department. This role is responsible for scheduling appointments, assisting patients throughout their visit, coordinating referrals and authorizations, maintaining accurate electronic medical records (EMR), and ensuring a positive patient experience while supporting clinical operations.

• Schedule, confirm, and manage patient appointments.
• Answer calls and assist with patient inquiries.
• Coordinate referrals, prior authorizations, and medical documentation.
• Greet patients and update demographics in the EMR.
• Schedule follow‑up visits and assist with check‑out.
• Complete patient forms and process prescription renewals.
• Maintain records, prepare correspondence, and support reporting.
• Deliver excellent customer service while ensuring HIPAA compliance.

• 1+ year of healthcare, clinical, or customer service experience.
• Experience with EMR/EHR systems.
• Proficient in Microsoft Office and computer applications.
• Strong communication, organizational, and multitasking skills.
• Knowledge of HIPAA and patient confidentiality.

Pride-Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, pet insurance, and employee discounts with preferred vendors.

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.