Medical Assistant II

Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities.

Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. As a Medical Assistant II, you will perform expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines.

Typically provides direct clinical support to one or more clinicians and may support more than one department.

Primary Responsibilities:

Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I's. Able to problem-solve and serve as a resource to other Medical Assistants Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians

Manages clinicians' daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins, add-on patients and patient consults

Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information

Sorts, manages and reviews clinician mail (maybe paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate

Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate

Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice

Handles patients and third-party requests (i.e. worker's compensation, government and social services) for documentation of medical information, such as health status, worker's compensation related care, and return to work authorizations

Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations

May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments

Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs)
Trains and orients new staff as needed. May also be involved in interviewing and onboarding of new staff

May represent department on groups and teams related to upgrades of the electronic medical record You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School/GED Experience acquired through 3+ years in a clinical setting with at least one as a Medical Assistant (a bachelor's or associate degree may be substituted for one year of experience)

Preferred Qualifications:

American…