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Tier 1 Helpdesk Engineer: Proactive IT Support & On-Call
Job in
Braintree, Norfolk County, Massachusetts, 02185, USA
Listed on 2026-09-09
Listing for:
Simpatico Systems
Per diem
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Simpatico Systems is seeking a capable Helpdesk professional to support 200+ SMB and enterprise customers across 7 states. You will monitor alerts, respond to calls and emails, and drive ticket lifecycle management with Connect Wise.
The role emphasizes strong communication, multitasking in a high-pressure environment, and ongoing process improvement. A robust benefits package and career growth opportunities are provided.
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