Director Of Portfolio Operations

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Job Posting
Sep. 16, 2026

The Director of Portfolio Operations provides leadership, guidance, and development to direct reports and
assigned portfolio. This individual will actively manage the assigned portfolio to allow for exceptional operations
standards and new business growth while also maintaining Peabody's reputation for high standards of business
practices, processes, resident, and client services..

• ? Ensure that each portfolio is managed by highly qualified, skilled, and knowledgeable managers. Provide all necessary mentoring and guidance and provide all applicable training and measurement of performance standards to ensure that each manager is knowledgeable and able to perform the duties of their position, consistent with the requirements of the respective job description and Peabody's standards of practice.
• ? Establish performance goals and benchmarks with each and follow Peabody policy for driving and monitoring goals and benchmark achievements, including established policy regarding disciplinary review. Collaborate with Human Resources to fill staff vacancies, participating fully in the process as required.
• ? Ensure that each manager assumes ultimate accountability for every aspect of property operation performed by staff, including but not limited to administration, affordable housing compliance as applicable, marketing/
  leasing, resident relations, financial management, property maintenance and repair and capital projects.
• ? Effectively communicate and coordinate efforts between Peabody support and advisory departments and operations, to ensure that appropriate assistance is being provided to site operations in extraordinary circumstances. Ensure that these services are not being used to substitute for the responsibility of the on-site staff to perform job requirements.
• ? Encourage a spirit of cooperation and teamwork among assigned regions. Conduct periodic review meetings with managers to inform and direct staff on important issues, while providing an opportunity for feedback and suggestions from the staff for increasing operations efficiencies.
• ? Ensure that each staff member is provided appropriate monitoring, guidance and mentoring, and that each position understands his/her duties and role of overall accountability and ownership regarding portfolio operations.
• ? In coordination with the Senior Property Manager/Multi-Site Manager conducts monthly site visits to each property within the assigned regions. Perform an executive overview of all aspects of property operations. Counsel staff as necessary on an action plan to resolve issues. Establish and encourage open communication and exchange of ideas among all site and supervisory staff.
• ? Ensure that each Senior Property Manager/Multi-Site Manager fully understands the various procedures and methods required by each property in his/her respective portfolio for obtaining annual rent increases. Assume ultimate accountability that all required documents are submitted in accordance with those requirements and provide mentoring and guidance throughout the process to ensure that the rental income to each property is maximized.
• ? Conduct the review and preliminary approval of all operating and capital budgets, as submitted by the respective Senior Property Manager/Multi-Site Manager. Ensure that income and expense forecasts include supporting documentation and reasonable assumptions. Counsel Senior Manager/Multi-Site Manager on any areas that require re-work. Ensure that direct reports fully understand the procedure and method for submitting proposed budgets for executive review.
  
  Pass along to the Accounting Department only those budgets that are complete, supportable and are consistent with the respective client’s goals and objectives and with Peabodyt's standards of business practice.
• ? Conduct a review and approval of the professionally developed CNA as submitted by the Senior Property Manager/Multi-Site Manager. Confirm with the Senior Property Manager/Multi-Site Manager that the CNA is meaningful and updated in accordance with Peabody policy. Monitor the procedures conducted by the Senior
  Property Manager/Multi-Site Manager ensuring all…