Retail Keyholder - Savage X Fenty; South Shore Plaza - Braintree, MA

Job Description

Savage X Fenty is currently looking for a driven and passionate Retail Full‑Time Keyholder at South Shore Plaza – Braintree, MA.

As a Retail Keyholder you are responsible for supporting Store Leadership in building a fearless, confident, and inclusive team that will bring the Savage x Fenty experience to our first IRL locations. You work closely with the Store Leader to uphold the values and culture of our organization as we establish our retail fleet presence across the country. You are passionate about creating a best‑in‑class employee environment while delivering an exceptional and one‑of‑a‑kind customer experience.

• Upkeep an inclusive store culture that reflects our values and brand ethos, resulting in a team of engaged sales advisors and outstanding customer experiences.
• Partner with Store Leaders to deliver a dynamic and meaningful customer journey supported by impactful visuals and technology.
• Achieve KPI targets, budgets, and objectives by driving a culture of ownership and accountability.
• Approach business opportunities, risks, and roadblocks with urgency and a growth mindset in partnership with the Store Leader and cross‑functional teams.
• Actively engage guests and VIP members by providing an experience centered around body positivity, product knowledge, and authenticity.
• Provide training and immediate feedback to the store team around our customer service model, performance expectations, and operational standards.
• Collaborate with the Store Leader to inspire sales advisors to accomplish individual and team performance targets.
• Maintain visual merchandising standards by coaching and training store team based on VM guides, floor sets, and expectations.
• Serve as a resource for general product knowledge, operational compliance, and global communication for all team members.
• Maintain and achieve personal performance targets.

• 1–2 years of retail experience in a high‑volume environment (preferred).
• Excellent verbal, written, and interpersonal communication skills.
• Ability to lead through ambiguity while managing multiple initiatives.
• Tech‑savvy or strong comfort with technology as part of daily responsibilities.
• Organizational excellence with a strong sense of urgency, stellar time‑management, and acute attention to detail.
• Self‑directed and highly motivated to take ownership of tasks to ensure solutions.
• Flexibility in scheduling; hours will be based on business needs.

Savage X Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable law. We champion a vibrant workplace culture that thrives on diversity and do not tolerate discrimination or harassment.