Club Services Associate

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re‑gripping, re‑shafting, loft and lie adjustments, and front‑end operations like returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and customer experience, ensuring all areas are operational and well‑kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct.

• Engage with every customer and offer world‑class service by leveraging PGATSS Service behaviors.
• Execute all Club Services such as re‑gripping, re‑shafting, loft & lie adjustments.
• Execute all Front‑End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons.
• Assist in keeping Front‑End and Services merchandise at a premier stock and visual level to drive sales and customer experience.
• Ensure all Club Services and Front‑End areas, equipment, and supplies are maintained and operational.
• Maintain a clean, professional presentation of the Club Services Desk and surrounding area.
• Provide exceptional customer service by communicating repair options, costs, and timelines clearly.
• Assess and diagnose club issues, including shafts, grips, and heads to determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate records of services performed through the Golf & Tennis Services App.
• Stay up to date on merchandising promotions and marketing events to maintain a strong presence by utilizing bulletins on The Links.
• Promote products and services, inform, educate, and champion offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities.

• Communication:
  Strong listening and interpersonal skills; good verbal and written communication; able to communicate cross‑functionally.
• Computer:
  Basic computer skills with working knowledge of Microsoft Office Suite.
• Organization:
  Able to organize multiple priorities to meet deadlines and objectives.
• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  2+ years in retail materials handling, club repair or similar experience preferred.

• Stand for extended periods, climb ladders, move throughout the store, and lift a 30‑lb box overhead.

Must maintain flexible availability, including nights, weekends, and holidays.

Ability to quickly learn business acumen with appropriate training.

Demonstrate strong self‑accountability and a proactive drive for results.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are.

Every associate at every level in the organization is prohibited from engaging in any form of discrimination. If an associate believes s/he is being discriminated against, they should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.