Sales Lead, Retail, Retail Sales

Pandora @ South Shore Mall

We are the largest jewelry brand in the world, empowering people to express themselves through our products and celebrating moments that matter.

The Sales Lead will fully immerse themselves in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. This role supports both Managers and Sales Associates to drive in‑store success.

Please note, this job requires the completion of an assessment that will be emailed to you upon submittal of the application.

• Dare to exceed individual and store sales goals by building a genuine connection with our fans.
• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Create an unforgettable shopping moment that exceeds expectations, by displaying excellent product knowledge and fostering brand loyalty.
• Go beyond commercial targets and key performance indicators, setting new records and achieving remarkable success.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Coach and inspire the sales team, fostering accountability for individual and store performance, and providing real‑time feedback to empower the team in achieving their KPI goals.

• At least 2 years of experience in a high‑performance selling environment.
• Excellent written and verbal communication skills that convey care and confidence.
• Charm and the ability to connect with people at all levels of the organization.
• Strong business acumen and analytical thinking, delivering positive results.
• Mastery of time management, setting and adjusting priorities while delegating effectively.
• Proficiency with general computer software (Microsoft Office 365 Suite) and retail point‑of‑sale systems.
• At least 18 years old with proof of identity and eligibility to work.
• Willingness to work flexible hours, including nights, weekends, and holidays; standing for extended periods and lifting 50+ pounds are required.

• Competitive base pay with bonus opportunities; 401(k) plan.
• Comprehensive medical, dental, vision, short/long‑term disability, basic life, and AD&D coverage; anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, Linked In Learning, tuition reimbursement, and more.
• Paid time off package including vacation, personal, sick, birthday, celebration days, and paid holidays.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates, ensuring a fair and equal opportunity to demonstrate competencies and skills by removing potential biases and risks of discrimination.