Counter Sales Associate

78 River St, Braintree , Massachusetts 02184 , United States

Homans Associates is the premier distributor of HVAC Equipment, Supplies and Mechanical Insulation products in the Northeast. We've been serving the contractor community since 1952 with locations across all of New England plus New York and New Jersey. At Homans, we take our customers' success seriously. We utilize both Technology and People to create solutions for the challenges our customers face.

We have developed, partnered and invested in tools that propel their business forward. We also employ the foremost experts in the HVAC and Mechanical Insulation industries. We refer to our employees as Associates, and our Associates are empowered to improve our customer's experience and ensure our customers success. From the cab of the truck, to behind the counter, on the website and on the phone, all the way to the President's office, our people put the customer at the center of every interaction and decision.

We joined the Watsco family in 1999. Watsco is the largest distributor of air conditioning, heating and refrigeration equipment and related parts and supplies in the HVAC/R industry, currently operating over 571 locations in 37 states in the United States, Canada, Mexico, and Puerto Rico. Plus market coverage on an export basis to parts of Latin America and the Caribbean.

Homans Associates is an Equal Opportunity Employer. Homans offers a competitive total pay and benefits package inclusive of health, dental, vision, life insurance and 401(k).

At Homans we are committed to delivering amazing products along with a world‑class experience that our customers have come to know and trust. We are seeking a Counter Sales Associate for our Braintree, MA facility to join our team. This full‑time position operates Monday–Friday, 8:00AM–5:00PM at $24‑$25/hour. In this role, you will identify customer needs, present and answer questions about products and services, and recommend tailored solutions.

A positive attitude and a proactive approach to resolving customer issues will be key to your success. Relocation assistance is not available for this role.

• Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
• Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired. Discuss use and features of various parts; demonstrate use of merchandise.
• Display merchandise, suggest selections that meet customer's needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Read catalog, or computer for replacement part stock number and price. Advise customers on substitution or modification of part when replacement is not available.
• Use computer databases to research the availability of merchandise. Fill customer orders from stock or prepare transfers from other location. Prepare sales order or quote order.
• Receive payment or obtain credit authorization. Examine defective articles returned by customers to determine if refund or replacement should be made.
• Solicit new and established customers via telephone to promote sales. Resolve or alert management regarding inventory issues or customer concerns.
• Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follow direction provided by counter lead (if applicable) and lend support to warehouse staff in their duties.
• Other duties as assigned.

Qualifications:

• Practical knowledge of warehouses, data processing, paper flow and operations procedures.
• Must have the ability to process transactions and mediate situations among employees and customers as they arise.
• Beginner to intermediate to advanced users of the Internet and Microsoft Office Products (Word, Excel, and Outlook).
• Ability to learn new software quickly and accurately.
• Ability to calculate figures and amounts. Ability to apply concepts of basic algebra.
• High School Diploma or GED required.
• While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee.
• Prior HVAC experience is required.

Hourly

Full-Time