Assistant Director of Security Technology

Assistant Director of Security Technology Job Summary

Supports the Director of Operations in leading and overseeing comprehensive security operations across all Massachusetts State Lottery Commission (MSLC) facilities, with a strong emphasis on the administration, maintenance, and optimization of enterprise security technology systems. This position serves as a key technical resource responsible for the operation, configuration, troubleshooting, and support of critical security infrastructure, including video surveillance, digital recording platforms, access control systems, and related hardware and software.

In addition to technical system administration responsibilities, this role supervises daily security operations, monitors system performance and security activities, ensures compliance with applicable regulations and policies, safeguards personnel and assets, and coordinates investigative, physical security, and risk mitigation efforts. The position assists in developing and implementing security policies, procedures, technology initiatives, and strategic programs designed to maintain the integrity, reliability, and effectiveness of Lottery operations statewide.

• Assist in coordinating the day-to-day operations of Security for MSLC facilities.
• Lead the administration, configuration, maintenance, and troubleshooting of enterprise security technology systems, including CCTV/video management systems, access control systems, intrusion detection systems, and associated hardware and software.
• Administer user accounts, permissions, authentication access, and system configurations for Security-controlled systems and applications.
• Maintain and monitor system logs, audit records, retention systems, and operational documentation related to Security technology platforms and regulatory compliance requirements.
• Deploy and manage operating system updates, security patches, firmware updates, and service packs for Security systems, servers, and workstations.
• Supervise and manage Security Coordinators including scheduling, payroll administration, performance development, and operational support.
• Manage third party Security vendors.
• Assist with writing and carrying out procedures and policies for all MSLC employees and facilities or as otherwise assigned by the Director of Operations.
• Focus on protecting the privacy and security of Multi-State Lottery Association (MUSL) and MSLC drawing data.
• Act as MSLC’s MUSL Administrator in the absence of the Director of Operations.
• Assist with ensuring compliance with applicable MUSL rules and certifications. Provides support during MUSL audits and monitors access to Security controlled servers and computers.
• Oversee processing of winning ticket validation requests and lost/stolen inventory reporting.
• Assist the Director of Operations in the oversight of the Security budget and the payment for products and services.
• Monitor and identify any potential illegal activity within Lottery Regional Offices, Headquarters, and licensed Lottery agents/owners.
• Support the Director of Compliance and Human Resources to develop and implement comprehensive training programs:
  First Aid/CPR/AED certification; fire drills and fire extinguisher use; self-defense; active shooter response; and bomb threat awareness, ensuring adherence to procedures, ethics, and integrity standards to enhance overall Lottery operations.
• In coordination with the Director of Operations and the Director of Compliance, acts as a liaison between local, state and federal law enforcement agencies pertaining to illegal activity involving Lottery employees, vendors, agents and store owners.
• Working with cross-departmental partners, assist in resolving routine problems that affect the operation and/or objectives of the Lottery.
• Assist with providing Security needs on future build outs that include coordinating with Lottery vendors and key Lottery staff members.
• Investigate and follow up on unauthorized access/breaches of security, employee and customer incidents and external threats. Maintain logs, reports and available video of breaches/incidents and coordinate with members of the management, human resources and…