Housing Options Officer

Housing Options Officer

Braintree | Hybrid (2-3 days per week) Rate: £31.00 per hour (Umbrella) IR35 Status:
Inside IR35 Initial Contract Length: 3 months

Start Date:

ASAP

Working Hours:

36 Hours a week

You will assess housing need, provide specialist housing options advice, and play a key role in preventing and relieving homelessness. The role focuses on delivering a frontline, customer-focused housing advice service to individuals and families experiencing housing difficulties.

Where prevention options have been exhausted, you will undertake statutory homelessness investigations under Part VII of the Housing Act 1996 (as amended), ensuring legal duties are met and robust s184 decisions are issued within required timescales.

• Provide a frontline housing advice and support service to customers across all tenures (in person and by telephone)
• Participate in the Housing Options duty rota, including triage and emergency response
• Take proactive steps to prevent and relieve homelessness through negotiation, referrals, and case management
• Undertake financial and benefits assessments to support housing decisions
• Produce and manage Personalised Housing Plans (PHPs), monitoring actions and outcomes
• Carry out statutory homelessness investigations and issue s184 decision letters within deadlines
• Liaise with landlords, mortgage providers, social care teams, health services, and voluntary organisations
• Support access to housing solutions including social housing, private rented sector, supported housing and home ownership options
• Deliver outreach services, housing surgeries, and attend multi‑agency case conferences where required

• Experience working within a housing options or homelessness service
• Strong understanding of homelessness legislation, particularly Part VII Housing Act 1996 (as amended)
• Experience producing Personalised Housing Plans (PHPs)
• Experience writing s184 decision letters
• Strong communication, interviewing, and interpersonal skills with an empathetic approach
• Ability to manage a busy caseload and work proactively within a team environment
• Strong IT and report writing skills
• Experience using Civica (Abritas) housing system (desirable)
• Confidence carrying out face‑to‑face housing options interviews

• Competitive hourly rate up to £31.00 (umbrella)
• Opportunity to join a busy and supportive local authority housing team
• Hybrid working arrangement following initial training period
• Chance to make a direct impact in preventing homelessness and supporting vulnerable residents
• Potential contract extension based on performance and service need