Housing Support Staff

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

REGULAR FULL TIME HOURLY Braintree, MA, US

Salary Range: $18.50 To $20.00 Annually

Support Staff

Housing Department

Father Bill’s & Main Spring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & Main Spring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals.

Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.

Shift:

Oversee the day-to-day operations of the housing projects at multiple congregate locations throughout the South Shore including all aspects pertaining to the facility and tenant behavior. The ideal candidate for the Support Staff position is comfortable entering participant homes, transporting participants and can effectively work independently. Associate degree in human services or other related field or 1-3 years of experience in the field or in a related area;

or equivalent combination of education and experience.

• Assist with the implementation of new and/or revised policies and protocols related to tenants.
• Maintain the privacy of all guest/program participant information in accordance with agency policies, procedures, and practices, as required by law, and in accordance with general principles of professionalism as a social service provider.
• May access confidential guest/program participant. May only share such information with those who have a need-to-know specific information to complete their job responsibilities.
• Encouraged and expected to report to designated management personnel, without the threat of retaliation, any concerns regarding the company’s policies and procedures on privacy and any observed practices in violation of that policy.
• Participate in support staff, agency, triage and other meetings as requested.
• Workingaspartofalargerteam,provideoversightofthehousingsites; maintainasafe environment for the tenants of the housingprojects.
• Maintain in-depth knowledge about services and programs offered in the Permanent Supportive Housing programs and work with appropriate personnel to increase services or modify services asneeded.
• Workcloselywiththe Case Managersandfellowsupportstafftoensureconsistencyofpolicy  implementation and tenant protocol and communicate concerns in a prompt and concise manner.
• Establish,monitorandparticipateintenantrecordkeepingbysupportstaffi.e.,guestfiles,logbook, report book, incident and fire logs, statistical recordkeeping.
• Assesssituationsrelatedtostaff,tenants,andbuildingoperations,makingappropriatereferrals and recommendations when needed.
• Sometransportingofparticipantsmaybenecessaryaswellasuseofemergency/crisisservices when calledfor.
• Facilitate and meet with tenants to ensure program compliance and the results of non- compliance, address and document behavioral concerns.
• Empathy:
  An understanding and empathy for those dealing with homelessness and related issues.
• Professionalism:
  Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and…