IVA Software Engineer PAQJB

IVA Software Engineer

We are seeking an experienced IVA Software Engineer to design, develop, and maintain intelligent virtual assistant solutions that enhance customer experience and operational efficiency. This role combines conversational AI expertise with strong software engineering fundamentals to deliver scalable, enterprise-grade automation solutions.

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

Key Responsibilities

• Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia)
• Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices
• Collaborate with business stakeholders to gather requirements and translate them into technical specifications
• Implement NLU training strategies, intent management, and dialog flow optimization
• Write clean, maintainable code following object-oriented programming principles
• Track and manage work items using Atlassian Jira and Agile methodologies
• Stay current with emerging trends in conversational AI

Required Experience

• BA in Computer Science or related field
• 2-5 years experience IVA development
• 1-2 years experience with AI technology

What Sets You Apart (preferred qualifications)

• AI usage within IVA call flow builds
• Experience with Sound Hounds Amelia/Smart Assist call flow IE

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity. Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.

Massachusetts:
The expected base salary for the position is between 140,000 USD to 160,000 USD.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.